To help you to avoid making underage sales and failing test purchase operations we have developed a training pack and associated materials that give you all the information you need about the law and best practice when selling age-restricted products.
This pack recommends retailers of age-restricted products use the Challenge 25 policy – i.e. that staff request ID from anyone appearing to be under 25 years old and that sales are to be refused if ID cannot be presented (showing the bearer is old enough to buy the product).
We have developed this pack for business owners, managers and staff and feedback suggests it is a very useful resource for staff training on age-restricted sales. If you have not already got a copy of a Challenge 25 pack then please contact us to request one. We can deliver it in person and run through it with a single member of staff or, if you are able to arrange it, a group of staff.