The service can give help and advice to both business and consumers where the parties have not been able to resolve the matter themselves.

We can also assist business by giving information and training aimed at reducing the incidence of trading errors caused by lack of information.

We also give talks and presentations to business sector groups.  We have given presentations to estate agents, auctioneers, finance companies, DIY and department stores

Principal Statutes

• Sale of Goods Act 1979 (as amended) 
• Minors Contracts Act 1987
• Misrepresentation Act 1967
• Supply of Goods (Implied Terms) Act 1973
• Supply of Goods and Services Act 1982
• Unfair Contract Terms Act 1977
• Torts (Interference with Goods) Act 1977