We aim to provide all of the requested information within 20 working days from the date of receipt of your request. However, it may be that in some cases, we are unable to fulfil your request within this time. If this is the case, we will contact you and let you know of the projected response date.

Please be aware that, under EIR’s the time for responses can be extended to 40 working days if the request is complex and voluminous.