A lot of the information you would like may be found in our Publication Scheme. Most of the information in our Publication Scheme will be supplied free of charge. If there is a charge, details of it will be included in the Scheme.

Where your request has been made under EIR and you want a copy of the information we may charge you 10p per sheet for photocopying and the actual cost of postage and packing. If the information is available electronically and you are happy to receive it by email, there will be no charge.

If you prefer to view the documents or we are unable to copy them for you, we can arrange supervised access to the information. This is charged at £25 per hour or part thereof and is payable in advance.

Requests which will take longer than 18 hours to locate and prepare will be refused. However, we will assist you in refining your request so it can be completed in under 18 hours.