Customer service and complaints

The council is committed to putting our customers at the heart of everything we do and understand that the best way to improve our services is to listen to your needs.

To this end, we are working to improve the way in which we collect, use and respond to customer complaints, suggestions, comments and compliments.

Complain about a councillor or co-opted member

If you are unhappy about the way a councillor or co-opted member has behaved and believe that he or she has breached the Council's code of conduct you can complain to the council.

In the first instance you should contact the Council's Monitoring Officer on 01223 727961, who will advise you on the procedure for formalising your complaint.

Copies of decision notices relating to complaints made against councillors or co-opted members are available for inspection on application to the Council's Monitoring Officer.

The Council's code of conduct relating to councillors and co-opted members is included within the Council's Constitution.

The Local Government Ombudsman

If you are not satisfied after the council has considered your complaint, you can ask the Local Government Ombudsman to investigate. The Local Government Ombudsman is completely independent of the council.

 

Last updated: Monday 17 June 2013, 15:16

Contacts

Cambridgeshire Direct Contact Centre
Cambridgeshire Direct
PO Box 144
St Ives
Cambs PE27 9AU

Telephone: 0345 045 5200
Fax: 01480 376748
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