At Cambridgeshire County Council we are committed to putting you, our customer, at the heart of everything we do and understand that the best way to improve our services is to listen to our customers.

To this end, we are working to improve the way in which we collect, use and respond to customer complaints, suggestions, comments and compliments.
Details of how you can give us your much valued feedback, can be found by following the link to the 'Customer Feedback 'page on the left-hand side of this page.

We have also created a Customer Service Charter,  which sets out the standards you can expect from us and our commitment to continually improving the services we are able to offer.

Download your copy of the Customer Service Charter today from the link on the right-hand side or call Cambridgeshire Direct on 0845 045 5200 to request your copy.