Cambridgeshire County Council is committed to providing you with high quality services and you can help us to continually improve the services we offer by telling us what you think. We appreciate all types of feedback and look forward to hearing from you.
Let us know
If you have a comment, complaint, suggestion or compliment about Cambridgeshire County Council, you can talk to any member of staff or
· You can telephone us on 0845 045 5200 (charged at local rate)
· You can use Minicom on 01480 376 743
· You can complete the online form
· You can email us at:
feedback @Cambridgeshire.gov.uk
· You can contact your County Councillor
· You can complete a comment card or feedback form at of our public buildings and reception points
· You can write to us at the following address:
Customer Feedback
Cambridgeshire County Council
RES 1225
FREEPOST CB176
Cambridge
CB3 0BR
What happens when I make…
A suggestion?
Your suggestion will be forwarded to the appropriate department and, if you have requested a response, you will receive one within 10 working days.
A compliment?
Your compliment will be forwarded to the appropriate department and, if you have requested a response, you will receive one within 10 working days. If the compliment relates to a specific County Council employee, they will be informed.
A comment?
Your comment will be forwarded to the appropriate department and, if you have requested a response, you will receive one within 10 working days.
A complaint?
Your complaint will be forwarded to the appropriate department who will try to resolve it straight away. If this can’t be done, we will investigate your complaint and aim to respond within 10 working days. If we cannot provide a full response within 10 working days then we will write to you explaining this and giving a date by which you can expect a full response.
If you are not satisfied with our response then you can ask for your complaint to be considered by a senior manager. You can do this by contacting the person who responded to your initial complaint by telephone, email or letter, or by completing the satisfaction postcard that should have accompanied the response. Your complaint will then be investigated by a senior manager. If we cannot provide a full response within 10 working days then we will write to you explaining this and giving a date by which you can expect a full response.
If the senior manager’s response does not answer your complaint to your satisfaction, you may ask the Chief Executive of the County Council to review your case. The Chief Executive will then investigate the complaint and will aim to respond within 10 working days. If he is not able to provide a full response within 10 working days then he will write to you explaining this and giving a date by which you can expect a full response. The Chief Executive’s decision will be the final response from the County Council.
What if you have made a complaint and are not satisfied with our final response?
You can write to the Local Government Ombudsmen and ask them to look at your complaint independently.
Their contact details are:
Local Government Ombudsman
The Oaks
No 2 Westwood Business Park
Coventry
CV4 8JB
Telephone: 024 7682 0000
Fax: 024 7682 0001
Email: enquiries@coventry.lgo.org.uk
You can also call the LGO Advice Team on the following numbers to make a complaint or for advice on making a complaint to the LGO.
Telephone: 0845 602 1983 or 024 7682 1960
or text 'Call back' to 0762 480 4323.
Further Information
The following leaflets explain the County Council's different complaints procedures and can be downloaded from the Publications area on the right hand-side of this page, or requested in hardcopy by calling 0845 045 5200.
Help us to help you – the Council’s corporate complaint leaflet
Schools Complaints leaflet
Social Care Complaints leaflet – adults
Social Care Complaints leaflet - children