We appreciate all types of feedback and look forward to hearing from you.
How to feedback
If you have a comment, complaint, suggestion or compliment about Cambridgeshire County Council, you can contact us in the following ways:
Feedback procedure
For feedback on Adult social care see procedure on providing feedback on adult social care.
Making a suggestion
Your suggestion will be forwarded to the appropriate department and, if you have requested a response, you will receive one within 10 working days.
Making a compliment
Your compliment will be forwarded to the appropriate department and, if you have requested a response, you will receive one within 10 working days.
If the compliment relates to a specific County Council employee, they will be informed.
Making a comment
Your comment will be forwarded to the appropriate department and, if you have requested a response, you will receive one within 10 working days.
Making a complaint
Your complaint will be forwarded to the appropriate department who will try to resolve it straight away.
If this can't be done, we will investigate your complaint and aim to respond within 10 working days.
If we cannot provide a full response within 10 working days then we will write to you explaining this and giving a date by which you can expect a full response.
If you are not satisfied with our response you can ask for your complaint to be considered by a senior manager. You can do this by contacting the person who responded to your initial complaint by telephone, email or letter, or by completing the satisfaction postcard that should have accompanied the response.
If we cannot provide a full response within 10 working days then we will write to you explaining this and giving a date by which you can expect a full response.
If the senior manager's response does not answer your complaint to your satisfaction, you may ask the Chief Executive of the County Council to review your case. The Chief Executive will then investigate the complaint and will aim to respond within 10 working days. If he is not able to provide a full response within 10 working days then he will write to you explaining this and giving a date by which you can expect a full response.
The Chief Executive's decision will be the final response from the County Council.
If you have made a complaint and are not satisfied with our final response
You can write to the Local Government Ombudsman and ask them to look at your complaint independently.
Further information
The following leaflets explain the County Council's different complaints procedures. You can request a hardcopy by calling 0345 045 5200.