The figures below relates to contacts made to the Cambridgeshire Direct Contact Centre for the month of December 2011, covering the full range of services delivered for Cambridgeshire County Council. Follow the link titled "Council service contact numbers" on the left hand side for a list of the services delivered.
Total number of contacts
22,367
Number of telephone contacts
15,342
Number of telephone contacts answered
14,612
Percentage of telephone contacts answered
95.2%
Percentage of telephone contacts answered within 20 seconds
77.7%