The Corporate Director for Customer Service and Transformation is Pat Harding.
The Customer Service and Transformation Directorate groups together services which deal directly with internal and external customers. The Directorate is responsible for improving the customer experience of the Council, as well as providing communications, IT, facilities management and other support activities.
We are responsible for the Cambridgeshire Direct Contact Centre, as well as a host of other ways in which customers can contact us including face-to-face, over the telephone or electronically through the internet. We oversee the council’s customer feedback system and our customer service charter and are responsible for handling complaints.
We are responsible for the council’s IT equipment and supporting the people who use it. In addition to managing and maintaining Council buildings and facilities, we also develop strategies to reduce our property-related carbon footprint.
We are responsible for internal and external communications, including dealing with the media on a 24/7 basis, and providing advice and support to the council’s services on all aspects of communications.
Our County Registration and Coroner service registers life events, conducts marriage, civil partnership and citizenship ceremonies, and provides value-added services such as checking nationality applications, baby naming and renewal of vows. We also provide a wide range of support services for the county’s Coroners and Coroners’ Officers.
Last but not least, our Emergency Planning team ensures that effective arrangements are in place to protect the citizens of Cambridgeshire if a serious event should occur that disrupts life in the County or has the potential to disrupt it.