The Head of Service Transformation is Joanna Leung.
Service Transformation is responsible for customer service, the Council's websites and supporting programme and project management disciplines. Key services include:
- Customer insight and service improvement delivery
- Web development and management of the corporate internet and intranet websites
- Management and development of partnership website, Cambridgeshire.net
- Development of online transactions - payments, bookings, electronic forms
- Information governance
- Information management
- Programme and project management
- Business analysis