Orders will normally be dispatched within 3-5 working days from receipt of order.

Please note that orders for more than one item may be sent out from more than one department, and so may arrive separately. You can call the Cambridgeshire Direct Contact Centre to check the status of your order.

Items will normally be available for purchase immediately if displayed in the catalogue. If an item is temporarily out-of-stock, this will be indicated.

If an item is out-of-stock but is expected back in stock soon, you will be able to order it and the anticipated delivery time will be clearly stated.

If you have ordered an item which is then found to be out-of-stock, the County Council will email you stating the anticipated delivery time. You will be given the option of withdrawing your order if you would rather not wait.