To report a flood problem
To report a serious problem related to flooding please call the Police.
District councils may be able to assist residents whose houses are either at imminent risk of flooding or have historically been flooded in the past, with the provision of sand bags. However, the policy on sand bags varies between district councils. Contact your local district council on the right for guidance.
River flooding
This type of flooding should be reported to the Environment Agency Incident Hotline on 0800 80 70 60. To listen to recorded flood warning information for your area or speak to someone for advice 24-hours a day, contact the Environment Agency’s Floodline service on 0845 988 1188. You will also find a link to the Environment Agency's 'Flood Maps' on the right that can help you identify if you might be at risk.
Highways drains or gullies
Flooding caused by overflowing drains or gullies within the highway network are managed by our highways department and should be reported using the highways fault reporting service alternatively call 0345 045 5212. More information on road flooding can be found on our transport pages.
Flooding from water pipes or sewers
Anglian Water Services covers most of the county for sewage and water supply. Cambridge Water supplies only water to Cambridge and some of the surrounding areas.
• Anglian Water - 08457 145 145
• Cambridge Water - 01223 706 050
Flooding from surface water, groundwater or ordinary watercourses
If you are currently experiencing flooding to your property from surface water, groundwater or an ordinary watercourse (such as open ditches, culverts and drains), then contact your local district council or the emergency services.
You can use our online reporting button below to report less serious flood incidents currently taking place, such as external flooding to gardens or paths. If you have already experienced flooding to your property then please submit details and we may be able to investigate the cause of flooding or offer advice and solutions.
For other enquiries please report the problem online
Please be aware that some ordinary watercourses are managed by the Internal Drainage Boards. There are a number of Internal Drainage Boards in Cambridgeshire – contact the Association of Drainage Authorities to see if you are in one of their districts.
The Council's Emergency Management Team has produced some guidance on being prepared for flooding which may help.
National Flood Forum
The National Flood Forum is a registered charity that provides support and advice to communities and individuals that have been flooded or are at risk of flooding. It aims to influence central and local government and all agencies that manage flood risk. Follow the link on the right for advice on how to make your home flood resilient.