Every month we gather statistics on our website.
Website availability
We monitor and report on the availability of our website. We currently aim for 99% server availability and 98% complete site availability.
Server availability statistics from January 2013
| Month |
Main server |
Notes server |
Online forms server |
Complete site |
| January 2013 |
99.86% |
100.00% |
99.08% |
99.65% |
| February 2013 |
99.23% |
100.00% |
97.98% |
99.31% |
| March 2013 |
99.72% |
100.00% |
97.07% |
98.93% |
| April 2013 |
99.90% |
100.00% |
97.66% |
99.19% |
Information on server availability
In order for our website to function correctly and have all of its content, forms, and press releases accessible, all three of the main webservers (computers supporting the website) must be available. Unfortunately, they can be made unavailable by a variety of factors, including
- volume of traffic
- planned maintenance works
- unplanned maintenance works
- technical problems
Definitions
Main server: this server hosts the majority of the website and content.
Notes server: the Notes server hosts content such as meeting agenda and minutes, press releases and some older online forms.
Online forms server: this server hosts all new online forms from September 2006.
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Website user satisfaction
We monitor and report on levels of satisfaction among users of our website with the help of the SOCITM website survey. This survey is offered to a random selection of visitors to the site.
Statistics from January 2013
| Month |
Gross satisfaction |
Net satisfaction |
Average net satisfaction nationwide |
| January 2013 |
59% |
42% |
38% |
| February 2013 |
54% |
37% |
33% |
| March 2013 |
52% |
27% |
33% |
| April 2013 |
55% |
35% |
29% |
Definitions
Gross satisfaction: this is the percentage of survey respondents who rated their experience as better than 'okay'.
Net satisfaction: this is the percentage of survey respondents who rated their experience as better than "okay" minus the percentage of those who rated their experience as worse than 'okay'. Respondents who rated their experience as 'okay' aren't counted.
Average net satisfaction nationwide: this is the mean net satisfaction across all organisations using the SOCITM site survey. That includes most local authorities, and a number of other public sector organisations.
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Website usage
Usage statistics from January 2013
| Month |
Visits |
Page views |
Unique visitors |
| January 2013 |
461,094 |
1,359,028 |
259,934 |
| February 2013 |
277,620 |
831,858 |
166,241 |
| March 2013 |
298,844 |
898,762 |
180,492 |
| April 2013 |
279,531 |
828,674 |
168,871 |
Definitions
Total visitors: this is the number of times the site was accessed.
Page views: this is the number of times any of our pages were displayed on someone's computer.
Unique visitors: this is the number of different computers that connected to this site.
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Previous years statistics
Website statistics.xls (32Kb)
This data is freely re-usable under the Open Government Licence.
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