If there is a problem with any of our vehicles we make every effort to inform customers of any breakdown in service by telephoning the people who are our designated contacts for the relevant route.

If the mobile does not arrive when expected and you have not had any warning please telephone the contact centre where our staff will have the latest information
Tel: 0845 045 5225

In the event of a missed visit, whether scheduled or accidental, all items borrowed will be renewed for a further loan period