Question:
I have received an overdue notice for an item I have already returned. What should I do?
Answer:
If you can’t find a library loan and believe you have returned it already please tell us as soon as possible to avoid paying additional overdue charges
- we will make a note of the details of your claim on your library record and will search the library shelves
- if we find the item the loan will be cleared from your record - if we don’t find it (after a 12 week period) it will be recorded as lost on your record and a replacement charge will be calculated
Replacement charges - Click here for details