Specific guidance for citizens after flooding or returning home after flooding:
- contact your insurer as soon as possible
- check the safety of electricity and gas before use
- avoid contact with flood water or items that have had contact with flood water
- boil tap water before use until it is declared safe by the water company
- wash hands regularly
- dispose of any contaminated food
- seek medical assistance if any health issues appear
- ventilate your property
- do not throw rubbish and furniture outdoors, wait for organised collections
- avoid using unlicensed traders
Guidance for being prepared for flooding and during flooding is also available that includes measures you can take to protect your home and valuables.