There are a number of different ways the voice of users and carers are used in monitoring and developing services. People can access an advocate if they need particular support for them to voice their views and needs.

Advocacy

Service Users Parliament

25 service users representing people with learning disability meet every two months. They meet with staff from the LDP to talk about issues and problems. They help staff from the LDP to think about good ideas to change things. The Members of Parliament can say if things are going bad or good and discuss ideas for the future. They meet every two months. The Parliament makes reports to the LDP Board.

Carers Networks and voluntary organisations

 

(LDP carers Network and Carers)

There are several groups covering the county. Some of the networks and consortiums cover carers of all client groups. Others are just for carers of people with learning disability.

Representation on groups, in recruitment, or in audits and service development

Service users and carers are involved in preparing job descriptions and in recruiting new staff. This is an important way of making sure their views are heard. Being on management and other groups is also important. Staff and service users often work closely together to plan changes for example in day services.