You need to ensure that as your business changes following the introduction of Self-Directed Support and the Personalisation of Adult Social Care, you maintain the quality of support and customer service that your clients have come to expect.
This chapter looks at how you can ensure the quality of your business amid the changes taking place in the marketplace as service users are allocated Personal Budgets.
It will look at what you can learn from others who have already gone through changes to their business, and ways to ensure you use market research to deliver first class services, support and customer service that sets you above your competitors.
Use the links to find out about the help and advice available to you to ensure that, amid big changes to the marketplace, you are providing a quality service to your customers.
Workshops
If you have a staff meeting, training day or network event and would like someone to come and talk about Self-Directed Support, Personalisation, and what's happening in Cambridgeshire, we will be pleased to discuss the possibility of a visit with you. Email the Transformation Team.