We have a flexible procedure for dealing with adult social care feedback and a designated person to deal with feedback. The designated person is the customer care manager.
The manager is responsible for managing
- compliments - these are always welcome, the relevant manager is informed of the compliment and a record kept.
- comments and complaints - the new complaints procedure allows for greater flexibility in complaints arrangements. Each complaint is dealt with on an individual basis and should reflect the views and wishes of the complainant whilst managing their expectations. The procedure requires us to ensure that people, their relatives and carers, are aware of and can use with support where needed without prejudice to their care and treatment simple and clear arrangements for handling comments and complaints.
Complaints policy.pdf (338Kb)
Provide feedback
- In person - by speaking to a member of staff that you know
- Contact your County Councillor
- Using the contact details on the right hand side