How do I get my bus pass?
First time application
If you are applying for your first bus pass you will also need to supply a recent passport sized photograph along with your proof documents. Do not send original documents. You can apply by telephone by calling 0345 045 1367 or by post by printing out and filling in the application form on this page.
Complete the application form
The Concessionary Fares Application Form.pdf (836Kb) can be printed out here. Once completed the form should be posted to: Concessionary Bus Pass Administration, PO Box 144, St Ives, Cambridgeshire PE27 9AU. After your application is processed your bus pass will be posted to you direct.
Prove eligibility
You will need to prove that you are eligible for the pass. This means providing
- proof of residence (eg Council Tax or Utility Bill);
- age (eg passport or driving licence);
- or disability (eg disability registration form or signed confirmation from your healthcare professional).