Free bus pass

Is your concessionary bus pass valid?

From 25 May 2015 ticket machines on local bus services throughout Cambridgeshire will indicate if a Concessionary Travel Pass is not valid for travel. This will only affect a small number of pass holders.

Why would a pass not be valid?

  • If you have informed the Council that the pass has been lost or stolen
  • If it has previously been used fraudulently
  • If you are no longer entitled to concessionary travel
  • If your pass is not valid as it has expired

What happens from 25 May if the ticket machine indicates that my pass is no longer valid?

  • The driver will inform you that your pass is not valid and you will be asked to pay the necessary fare. Refusal to pay will result in you being refused travel
  • The Council has instructed the driver to collect all invalid passes
  • Contact the Council as soon as you are able, to arrange for a new pass to be issued (tel: 0345 045 1367)

Am I eligible for a bus pass?

You may be eligible if:

  • you are of pensionable age 
  • you are sight impaired or severley sight impaired
  • you are registered as profoundly or severely deaf
  • you are without speech or have limited speech
  • you are without the use of both arms
  • you qualify for the higher rate mobility component of the Disability Living Allowance
  • you have been or would be refused a driving licence for medical reasons
  • you have a learning disability
  • you have a Personal Independence Payment (PIP) and been awarded at least 8 points against either the PIP 'Moving around' and/or 'Communicating verbally' activities
  • you have a war pensioner's mobility supplement
  • you are an ex-service man or woman who has lost a leg

If you qualify you should apply 4 weeks before you need your pass.

Your sole or principal residence must be within Cambridgeshire. Visitors on a temporary visa and British nationals whose principal hoe is abroad are not eligible for this scheme.

Apply for a concessionary bus pass

Misuse of your bus pass

The pass remains the property of Cambridgeshire County Council and it is the passholders responsibility to ensure that it is only used by the named passholder. If your pass is lost or stolen please report this immediately to us on 0345 045 1367. Deliberate misuse of the pass can result in refusal to issue another pass and/or prosecution.

Documents and photo

You will be asked to upload a passport style photograph and documents proving your age (for example: copy of birth certificate, passport, driving licence or pension letter), residency (for example: utility bill or official letter addressed to you, dated in the last 12 months) and for those applying under the disability criteria you will also need to upload documentation proving your eligibility to apply under this criteria.

You can scan and upload your documents free at any library below: 

  • Cambourne
  • Central library, Cambridge
  • Ely
  • Huntingdon
  • March
  • Papworth
  • Rock Road, Cambridge
  • St Ives
  • St Neots
  • Wisbech

Please see the concessionary bus pass photo guidance.pdf (27Kb) for the correct format for your photograph. This is important as it will be used to print your pass. Your application may be delayed if your photograph is not suitable.

If you are eligible for a free pass and have submitted a suitable photograph and relevant documents, you will receive your pass within 28 days. If you have any problems using the online form please telephone 0345 045 1367.

Renew a concessionary bus pass

If your bus pass is due to expire or has already expired then you are able to renew below. You should receive your pass within 15 working days.   

Renew bus pass

Lost, stolen or damaged bus pass

If you have lost your bus pass, had it stolen it or it is damaged, you can apply for a replacement online. There is a charge of £8.50 for a replacement. If your pass has been stolen please report the theft to the Police first who will issue you with a crime number.  You need this crime number to apply for a replacement.

If you request more than one replacement pass in the same period of the pass, the circumstances will be considered before issue.

Apply for a replacement bus pass

When and where can I use my bus pass?

You can use your new national bus pass for free off peak travel on any local bus in England, including London. In Cambridgeshire this means free travel Mondays to Fridays after 9.30am until the last bus and all day on weekends and bank holidays.

This includes the Cambridge Park & Ride and the X5 services.

Excluded journeys are: long distance coach services, services with bookable seats and rail travel.

In addition to this statutory Cambridgeshire County Council provides the following additional benefits to the statutory scheme:

  • concessionary bus passes may also be used on certain Dial-A-Ride services to give you a 50% reduction of the fare. Some other local benefits may apply. Please ask your district/city council or Dial-A-Ride scheme for further information
  • where the only bus serving a settlement departs prior to 9.30am, an exception may be made. Please check with the bus operator or the County Council first
  • if you are eligible because you are severely sight impaired or sight impaired you will be able to use your bus pass to travel free before 9.30am on weekdays

Was this information useful?