Free bus pass

You qualify for a concessionary bus pass when you reach the pensionable age applicable to a woman, irrespective of whether you are male or female or you satisfy the disability criteria.

To apply your sole or principal residence must be within Cambridgeshire. Visitors on a temporary visa and British nationals whose principal home is abroad are not eligible

First time bus pass application

You may be eligible if:

  • you are of pensionable age Find out if you are eligible using the State Pension Calculator on Gov.uk website. If you qualify you should apply 4 weeks before you need your pass. 
  • your sole or principle residence is in Cambridgeshire
  • you are registered blind or partially sighted
  • you are registered as profoundly or severely deaf
  • you are without speech or have limited speech
  • you are without the use of both arms
  • you qualify for the higher rate mobility component of the Disability Living Allowance
  • you have been or would be refused a driving licence for medical reasons
  • you have a learning disability
  • you have a Personal Independence Payment (PIP) where the applicant has been awarded at least 8 points against either the PIP 'Moving around' and/or 'Communicating verbally' activities
  • you have a war pensioner's mobility supplement
  • you are an ex-service man or woman who has lost a leg

You also need to scan and upload relevant documents.  You can do this free at any library below: 

  • Cambourne
  • Central library, Cambridge
  • Ely
  • Huntingdon
  • Littleport
  • March
  • Papworth
  • Rock Road, Cambridge
  • St Ives
  • St Neots
  • Wisbech

Please see the concessionary bus pass photo guidance for the correct format for your photograph. This is important as it will be used to print your pass. Your application may be delayed if your photograph is not suitable.

If you have any problems using the online form please telephone 0345 045 1367. If you are eligible for a free pass and have submitted a suitable photograph and relevant documents, you will receive your pass within 28 days.

Renew a concessionary bus pass

If your bus pass is due to expire or has already expired then you are able to renew below. You should receive your pass within 10 working days.  

Lost or stolen bus pass

If you have lost your bus pass or had it stolen you can apply for a replacement online. There is a charge of £8.50 to replace a bus pass. If your pass has been stolen please report the theft to the Police first who will issue you with a crime number.  You need this crime number to apply for a replacement.

When can I use my bus pass?

Your bus pass is free to use on off peak local bus services.  Off peak times are:

  • Monday to Friday after 9.30am to the last bus in Cambridgeshire.  This does not include the night bus or services after 11pm outside of Cambridgeshire 
  • Weekends and bank holidays any time

What buses can I use my bus pass on?

You can use your bus pass on any local bus in England, including X5 to Oxford and the Guided Busway. You must have your pass with you or you will be charged the full adult fare. You are unable to travel on long distance coach services, services with bookable seats, or rail travel.

Change of address details

If you are moving out of Cambridgeshire then you need to let the council know when you are moving so it can stop your bus pass. You will then need to contact your new council to get a new bus pass.

Returning a bus pass

If a bus pass is no longer required please return it to:

Replacement bus passes
CC1302
Cambridgeshire County Council
Shire Hall
Cambridge
CB3 0AP

 

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