We are encouraging all our customers to contact us via email. This means that your service request or feedback will be electronically logged and distributed to the most appropriate person. This person will then be expected to respond within 10 working days in line with the response standards set by the County Council.

Our email address is street.scene@cambridgeshire.gov.uk

We encourage contact by email as staff are often out of the office for long periods of the day and therefore are often not available to take calls.

However, if you need to call Cambridgeshire Highways, we can be contacted via the County Council’s contact centre on 0845 045 5212.

When we respond you should expect the response to set out:
· what action is being taken (if any)
· if we decide that no action is required, the reason why
· the timescale for any work actioned to be completed