Please think carefully before making a claim.

The road network must be managed and maintained as cost effectively as possible. The County Council’s policy excess is £100,000, therefore any successful claims are paid out of county funds.

The cost of processing unsuccessful claims is a drain on staff time and diverts resources from front line services.

Your insurer may be able to help. Or you may decide not to claim. This will help us spend more money on actually looking after the roads, keeping them safe for you and other residents and visitors.