Buy With Confidence is an approved business scheme, giving residents access to businesses who have been checked and approved by Trading Standards authorities. The brand has been developed so that people associate the logo with businesses they can trust and rely on, and it is well established, with it now operating in over 50 counties and boroughs.

The scheme applies to most consumer-facing sectors – from home improvements and repair garages to computer repairs and chimney sweeps.

To find out more about the scheme, visit the Buy With Confidence website.

What is involved in the application process?

The application process is straightforward, with the application form being available online. Essex Trading Standards administer the scheme for our region, and once your application has been received they will get in touch with you to arrange a visit.

All applicants receive comprehensive checks to ensure that only honest, reliable and professional businesses make it on to the scheme. This ensure it continues to be a brand people can trust.

The checks carried out vary depending on the type of business, but generally they include:

  • Qualifications/Certification
  • Organisation/Association membership where membership is claimed
  • References (we take our own references from customers picked at random)
  • Financial standing checks including CCJs, Insolvency register and a credit report for Companies
  • Relevant insurances including public liability
  • Criminal record check where staff work at people’s homes
  • Complaint history with Trading Standards

If any issues are found during the onsite pre approval visit, you will be provided with advice and support in addressing these. Once all relevant checks have been carried out and everything is in order you will be issued with a Membership Certificate.

How much does it cost to join?

The fees to join are available on the Buy With Confidence website by clicking on 'How to apply' and then 'costs'.

What do I get for that fee?

For that fee you are of course able to market your business as a member of Buy With Confidence. You can use the logo on all your paperwork, stationary, marketing materials, adverts and website, and we can also provide you with vehicle livery if your business has its own vehicles.

Your business details will be listed on the Buy With Confidence website. This is how most consumers will find Buy With Confidence members. Our Consumer Advice partner, the Citizens Advice Consumer Service, also provides telephone searches for those who do not have access to the internet.

As a result of your membership, you are likely to see an increase in customers as they will have confidence in your business, knowing you are a reputable business that they can trust.

Essex Trading Standards will also provide you with advice on any issues you may encounter, and in the unlikely case of a dispute with a customer, they are able to provide assistance to help resolve the issue.

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