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Corporate and Customer Services Directorate

The Corporate and Customer Services Directorate is responsible for the following areas within Cambridgeshire County Council:

Every time a decision is made about developing or changing a service, the number, type and needs of people living in the area, and those who are to come, is vital in decision making. The Business Intelligence service provides information, intelligence and insight to Council services and its partners.

www.cambridgeshireinsight.org.uk brings together information about housing, the economy, health, population and deprivation.

Business Intelligence also helps the Council to use and manage information and data safely.

The Communications and Information Team incorporates three main functions:

  • External media management, campaigns and partnership working
  • Internal communications, staff engagement and branding
  • Management of the Council's website, content and future development

You can follow Cambridgeshire County Council on Twitter, Facebook and Instagram. We also have a YouTube channel

Customer Services is the point of contact for enquiries and requests for 21 areas of service - on the phone, by email and face to face at three reception sites. The department annually handles 170,000+ telephone calls and 207,000+ non-phone contacts.

The Emergency Planning Team is responsible for:

  • Meeting our obligations as a 'Category One' responder - under the Civil Contingencies Act 2004
  • Providing a 24/7 operational response to major emergencies and incidents
  • Ensuring the Council has robust business continuity arrangements
  • Site specific emergency planning, e.g. Control of Major Accident Hazards

IT and Digital Operations supports the range of business systems the Council relies upon to deliver its services. The team's work includes:

  • Escalation point for all IT issues
  • Strategic direction for the Council's use of business systems and technologies
  • Procuring, delivering and developing our business systems

Corporate and Customer Services Directorate Structure Chart

December 2017

Size: 52.91 KB File format: pdf

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