Customer Service and Transformation provides customer facing information services. It also acts as the first point of contact for customers enabling them to get information they need and do business with the council, including:
- the Contact Centre
- the County Council's website
Customer Service and Transformation has a responsibility to support communities which face inequalities or deprivation (eg gypsies and travellers and various local projects) through universal services.
Customer Service and Transformation provides services and functions to enable other council services to fulfil their roles, supporting councillors as they carry out their duties, and ensuring that the council is continually improving, delivering value for money and transforming the way it works.