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Communication issued on the 19th of March 2018 by Charlotte Black:

Most of you will be aware that Mosaic is the new case management system that will be replacing Swift AIS and the Adult Finance Module (AFM).

Many of you will have been involved in workshops and testing over the last few months and we are now in a position to announce that the scheduled go-live date for Mosaic is the 1st October. Due to the number of staff that will be using Mosaic teams will be given a timeslot on the day when they will be able to access Mosaic for the first time, so that we can manage support more easily. Further information will be available closer to the date.

The implementation of Mosaic is part of an important cultural change within Adult Social Care. It has been configured to meet Cambridgeshire’s needs and designed to support practitioners to focus on the people we support and the outcomes they want to achieve.

A comprehensive training programme is under development and Change Champions and Business Support Super Users will be supporting teams as we move through the transition from Swift AIS to Mosaic.  

For more information, including the name of your Change Champion or Business support Super User please visit www.cambridgeshire.gov.uk/mosaic or contact [email protected].

Communication issued on the 19th of March 2018 by Lou Williams:

Making sure we have a clear and accurate picture of the lives of vulnerable children and their families helps us to keep them safe To do this we need all the tools and systems which support us to be simple to use, and allow us to collaborate well with partners and colleagues across the county.   The council’s senior management team (SMT) has agreed that we should pause the implementation of the Mosaic system for children’s services in Cambridgeshire, while we hold a very quick review into how we will need case management to work for us in the future.  I would to thank everyone who have contributed to this work and recognise the effort staff have made to date.


We will be taking our findings to Members who will decide what happens next.  We will let you know about this very shortly.


This does not affect the implementation of the Mosaic system for our colleagues in Adult Services,  which continues apace.


Lou Williams.

Service Director, Children & Safeguarding, Peterborough & Cambridgeshire

We are currently going through a series of migration testing cycles.  This is to reduce risk and deliver a successful migration for the end users.  Thank you to all those involved in this important piece of work.

We have developed a network of support as we move through the Mosaic implementation to Go Live and beyond.  We have put all the names and contact details on Camweb Intranet (council network only access) please click here.

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