The Council seeks to provide high quality information and we have made every effort to ensure that this information is accurate and up to date. However, we are unable to give any guarantee as to the accuracy of the information on the website and can accept no liability for any loss, damage or inconvenience which may be caused by relying on any such information.
We take reasonable steps to ensure that any external website that we provide links to or any information provided by third parties is not offensive or defamatory, however we are unable to take responsibility for the content of any such information or website maintained outside of the Council.
The Council exists to provide a wide range of services. This can only be done by collecting and using the appropriate personal information which is collected either in person, over the phone or via the e-forms on our website.
When contacting us, you may be asked for personal information such as name, address, postcode etc.
Information may be collected:
- to fulfil your request for information or services
- as input to improving our site
- as part of the process of consultation
But will only be used in those activities necessary to provide you with the service you have requested or require. Any information provided via the comments/compliments/complaints area of the website will be used for the purposes which we reasonably believe it was provided for.
You will be advised of any additional purposes or uses at the time the information is collected.
Specific privacy notice information is published on our website about:
In addition to the purposes which we have stated when we collected the information, it will also be processed in line with those purposes which we have identified on our Data Protection Notification which is registered with the Information Commissioner’s Office. Our Notification reference is: Z4849790.
You are entitled to copies of any information that the County Council hold about you. This can be obtained by making a request in writing to the address below.
Freedom of Information
The Freedom of Information Act came into force on 1 January 1 2005. This act gives you the right to access the information held by Cambridgeshire County Council.
There are exemptions to this right and should any of these apply, we are required to explain this to you. Some information may incur a charge and details of these charges can be found on the website.
Further information on the County’s Freedom of Information Team and its role within the organisation can be found on the Freedom of Information pages of this website.
Fair processing notice
Information which you have provided the Council will be stored in secure databases. It will be used for the purposes stated when the information was collected.
Information will not be sold, rented or provided to anyone else, or used for any other purpose than that for which it was originally collected unless required to by law.
We participate in the Cabinet Office's National Fraud Initiative, a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Minister for the Cabinet Office for matching for each exercise.
Communications with the Council (including online transactions) may be subject to monitoring and recording only for purposes permitted by the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 in order to prevent or detect a crime, or investigate or detect the unauthorised use of the service.
Sharing information with other organisations
Sometimes it is necessary for the Council to share information you have provided with other organisations. This typically will be where an organisation plays a role in providing a service. For example, where we commission another organisation to provide it on our behalf. You will receive further details about this when using the relevant service if this is the case.
We may also share your information as allowed or required by law. For example, to enable other organisations to carry out their statutory duties or where it is necessary to prevent harm to yourself or other individuals. The main types of organisations we may share information with are:
- Educational establishments, such as schools and early years settings
- Health and social care professionals and organisations (e.g. NHS organisations)
- Local and central government bodies, such as City / District Councils in the county
- Law enforcement agencies, such as the Police and Fire and Rescue Service
- Regulatory authorities, such as the Local Government Ombudsman
Your information will only be shared where there is a statutory requirement to do so or where you have provided consent. Further information about the Cambridgeshire Information Sharing Framework can be found here.
Collecting information automatically
The website pages which are used to collect your personal details are protected by a digital certificate called a 'Secure Socket Layer'. This is installed onto the web server to ensure that the information being transmitted is secure and to encrypt that information which makes it virtually impossible to intercept that transfer.
The certificate details can be found by clicking on the padlock icon on the bottom right hand corner of a secure page.
The Council reserves the right to monitor the use of the council’s email and internet facilities to ensure appropriate use and for any other lawful purpose as required.
Many of the publications listed on this web site can be obtained on audio cassette, or in Braille, large print or other languages. Please contact us.
If you have any comments regarding the use of our website or this policy, please email [email protected].
For information relating to Data Protection or Freedom of Information contact:
- E-mail: [email protected]
- Telephone: 01223 699 137
- Post: Business Intelligence - Information and Records
Cambridgeshire County Council