Local people are really clicking with a new online way to apply for a Blue Badge, saving them time and the local taxpayer potentially around Â£80,000 per year.
People can apply for a Blue Badge to help with parking if they are disabled or have a health condition that affects mobility.
The new web application form simplifies how people can apply for or renew a Blue Badge. With the new process we can verify who applicants are without the need for them to upload documents, saving people's time with the new form only taking a few minutes to complete. By using this self-service approach applicants are more likely to receive their blue badges more quickly than when applying over the phone.
This improvement forms part of Cambridgeshire County Council's Digital First approach, which aims to put as many services as possible online to make access easier as well as driving down costs. Since the new online Blue Badge process was launched in October 2016 over 2000 customers have used the online version. The percentage of people using more expensive options, such as calling the Council's Customer Services, to complete an application falling from 60% to 37%. This change is forecast to save the Council around Â£80,000 per annum.
To apply or renew a Blue Badge, please visit www.cambridgeshire.gov.uk/bluebadges
Dan Jenkins, Operational Performance Manager for Customer Services said: "The response and feedback we have from local people suggests that using the new online application is really working for them. It really is easy to use, it will save you time, and because it frees up staff time, we can spend our time dealing with those customers who don't have access to the Internet. We have also reduced the time it take us to send a customer their badge from up to 6 weeks to an average of fewer than 2 weeks. While the form has been a success, we will continue to listen to our customers and improve the online form to make it even easier and convenient to use."