What should I expect if I have reported a concern?

Safeguarding Adults is based on six guiding principles. You should expect the following should this relate to you:

  • Empowerment: “I am asked what I want as the outcomes from the safeguarding process and these directly inform what happens.”
  • Prevention: “I receive clear and simple information about what abuse is, how to recognise the signs and what I can do to seek help.”
  • Proportionality: “I am sure that the professionals will work in my interest, as I see them and they will only get involved as much as needed.”
  • Protection: “I get help and support to report abuse and neglect. I get help so that I am able to take part in the safeguarding process to the extent to which I want.”
  • Partnership: “I know that staff treat any personal and sensitive information in confidence only sharing what is helpful and necessary. I am confident that professionals will work together and with me to get the best result for me.”
  • Accountability: “I understand the role of everyone involved in my life and so do they.”  

Further information

Customer Services

8am to 6pm Monday to Friday
9am to 1pm on Saturday

Telephone: 0345 045 5202
Fax: 01480 498 066
Email: [email protected] or [email protected]
Minicom: 01480 376 743
Text: 07765 898 732

In an emergency, outside office hours

If someone is in danger and unable to protect themselves or cannot remain in the community without immediate intervention telephone: 01733 234 724.

If the person is in immediate danger or needs medical treatment contact the police and/or call an ambulance on 999.

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