Accessibility Options

Paying for support - your options

Once the amount you need to pay has been worked out, you will receive a letter that explains how it was worked out and how much you will have to pay.

Direct Payment

If you choose to manage your care support yourself using Direct Payment you will receive the money to meet your care costs, minus your ‘maximum weekly contribution’.

For example, if your support costs £48 per week and your ‘maximum weekly contribution’ is £28 per week, we will pay £20 into your dedicated Direct Payment bank account, you will deposit your contribution of £28 into the same account. You will then pay your provider/s directly when you are invoiced by them.

Arranged support

If we arrange your support, an invoice will usually be sent to you on a four weekly basis and you can pay your contribution:

  • By direct debit
  • At the post office or Pay Point
  • By cheque
  • By debit or credit card (online or over the phone)

Both Direct Payment and arranged support

If you have both arranged services from us and a Direct Payment, there are two ways you will pay your contribution depending on how you manage your services:

  • Pay into your Direct Payment bank account if your Direct Payment is more than your arranged services.
  • Where your arranged services are more than the Direct Payment, an invoice for your contribution will be sent to you.

How will I know what to pay?

We will send you an invoice for your care and support services, normally every four weeks. The invoice will show the charge payable for the services you have received. You must make sure you pay invoices in full within the timeframe given, by whichever payment method you choose.

When will I start paying for my care?

Your bill will start from the date that your care begins. We will usually invoice you four weeks after your care has started.

NHS continuing healthcare

If you need high levels of health care, you may be able to get your full care costs paid for by the NHS under the criteria for continuing health care.

Further information

Contact us

If you have a question or concern about your financial assessment please contact our Revenue and Assessment Team.


Telephone: 0300 126 3003


Revenue and Assessment Team
Box No: SCO2205
Room No: 2nd floor
Scott House
5 George Street
PE29 3AD


If you have any concerns about your care service, please contact your Key Worker. If you do not have contact details for a key worker you can contact Customer Services:

Email: [email protected]

Telephone: 0345 045 5202
8am to 6pm Monday to Friday
9am to 1pm on Saturday

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