Accessibility Options

We are no longer permitted to offer the Nationality Checking Service, Settlement Checking Service and Nationality Document Return Service. Customers can now apply online via GOV.UK and use the UK Visa and Citizenship Application Service. 

Please note that we are still taking bookings for the European Passport Return Service (EPRS) and Citizenship Ceremonies.

New UK Visa and Citizenship Application Services

From 9 November 2018, the UK Visas and Immigration Service (UKVI) will be offering a new UK Visa and Citizenship Application service. The majority of customers can complete their applications online and attend 1 of 57 new service centres, managed by a commercial partner Sopra Steria. Customers will attend an appointment at a service centre to submit their biometric information (photo and fingerprints), and supporting evidence (including proof of identity). To learn more about the new services, please visit the UK Visas and Immigration webpage.


Assisted Digital Service

The UK Visa and Immigration Service have set up an Assisted Digital support service that is available to customers who do not have the appropriate access, skills or confidence to complete an online application form. The Assisted Digital Service aims to ensure that nobody is excluded from making an immigration application due to lack of digital skills or access to a computer. Eligible customers are offered telephone support, or face to face support at a library or their home, to help them access and complete the online form. This service does not provide immigration advice. See the GOV.UK website for more information or contact  below:


  • Phone: 03333 445 675
  • Text message: text the word “VISA” to 07537416944
  • Email: [email protected] (Please include a telephone number you can be contacted on if possible).

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