Disability Social Care 0 - 25 coronavirus information

This page is to keep families who receive support from Disability Social Care 0 - 25 up to date with how are working during the COVID-19 pandemic. Our workers are in regular contact with families about this and what it means for them but the information on this page will give an over view of all our teams and services.

  • You can contact your worker or team by phone or email in the usual way.
  • Our social workers and child practitioners are doing face-to-face visits to see children, families and young people
  • Our teams have access to PPE (personal protective equipment) and will continue to use it.
  • Our teams will follow guidance about staying at home if thy are unwell should that be needed.
  • If you or a member of your household are showing signs or symptoms of coronavirus, or have been told to stay at home, please let your social worker or child practitioner know.
  • We are continuing to work over the phone and also using video calls as well as face to face contact
  • Our Early Help Coordinators will agree and review short breaks plans with young people and parents/carers using a combination of virtual and face to face contact and will aim to see young people at least once a year.

  • If you feel your family need support during any period of needing to stay at home due to COVID-19 please contact your social care lead worker to discuss
  • Please note that some options for support may vary depending on where the support is normally provided as there will be different safety considerations in different settings
  • We will keep in regular contact but please do get in touch with your lead social care worker at any time.
  • If your child has been told to stay at home they should do so whether or not they have symptoms themselves. Please let support providers and your lead social care worker know as soon as possible so that we can plan with you accordingly.

  • CamPlay holiday and other clubs are now running. CamPlay have been in touch with everyone who goes to a club to let them know the arrangements for their particular club.
  • Workers will continue to wear the PPE needed for the support being provided and the location.
  • Workers have access to regular testing and will follow guidance to stay at home should that be needed.
  • If your child has any symptoms of COVID-19 they should not come to their club until their period of isolation is over.

The Community Support Service is working flexibly to provide support sessions and are planning with families how best to do that.

  • The Community Support Service is now providing all planned support sessions and continues to plan with families about how best to do that for them.
  • Workers will continue to wear the PPE needed for the support they are providing and location. They are not able to provide support without the correct PPE
  • If your regular worker is not available to work we will be in contact with you individually to make a plan.

  • The number of children who can stay at the children’s homes has increased, although there are still occasions when we may need to make changes for COVID-19 reasons. 
  • We continue to prioritise support for children who are in our care full time.
  • Workers are continuing to wear the PPE needed for the support they are providing and location. They are not able to provide support without the correct PPE.
  • Workers will follow the guidance and stay at home as needed if they have symptoms of COVID-19
  • If children have symptoms of COIVD-19 please follow the guidance to stay at home and let us know.

  • All Direct Payments continue to be paid as usual. The temporary amendments to our Direct Payment guidance so that you can spend them a bit more flexibly will continue for the time being. This is due to the continuing impact of COVID-19. We are also aware that the availability of other services you may have purchased with your Direct Payment may still be reduced. We will keep this under review.
  • Please contact your Social Worker, Child Practitioner or Early Help Co-ordinator if you would like to discuss how you use your Direct Payment during this period. Any changes will need to be in line with your child or young person’s support plan and outcomes. Changes will need to be affordable within your current agreed budget and will need to be balanced with other things agreed in the plan.

  • If you use your Direct Payment to employ a worker/s you will need to continue to pay them according to the contract you have with them, regardless of whether you do not wish them to work or if they are unwell.
  • PeoplePlus provide independent specialist advice and support about employing workers with Direct Payments and they will be able to advise you. You can contact them on 0330 123 2815 or by email. ilscambridgeshire@peopleplus.co.uk and they will be happy to advise. Please note that they will be able to offer advice even if you do not use their payroll service.
  • Please visit the PeoplePlus MyLife - COVID-19 Information portal.

SEND COVID-19 (Coronavirus) information

More information is available on the Local Offer (SEND Services) coronavirus information webpage.

Pinpoint - parent carer forum

Pinpoint can help signpost a parent carers towards the right service as its run by parent carers for parent carers. It offers free workshops and information sessions as well as drop-in sessions where you can get support alongside other parent carers. Its website is a source of help for parent carers and it provides regular updates on social media and through its monthly newsletter service. Pinpoint is also the Parent Carer Forum for Cambridgeshire ensuring that parent carer voices are heard and shape services for children and young adults with Special Needs and Disabilities.

Information and advice

Cambridgeshire’s SENDIASS Facebook page will have details of national and local developments as well as general information to help parents and carers support themselves and their families during this difficult time.