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Feedback and influencing service delivery

We regularly ask for feedback and provide opportunities for children, young people and parents/ carers to influence services and decision making.

VoiceAbility, an independent advocacy and advice service for people with learning disabilities, helps us to involve children and young people in a number of different ways. 

They run the Speak Out Council, an exciting user-led consultative action forum, which gives people with learning disabilities, the opportunity to have their voice heard. There is a young person's representative on the Speak Out Council  who attends meetings of the County Council's Transitions Partnership Board and the Learning Disability Partnership Board to feed back the views of young people. More information about the work of the council, including video clips featuring young people can be found on the VoiceAbility website.

To gather views of children and young people VoiceAbility regularly attends The Phoenix Nightclub, which runs on the first Friday of every month at Horizon Centre Cambridge. At these events young people are invited to make ‘Comments for Karaoke’ – in exchange sharing their hopes and dreams for the future, and issues that concern them, they get to perform live.

VoiceAbility also visit schools, colleges, holiday clubs and after school playschemes to ask young people for their views. This information helps inform us about what young people with learning disabilities need and want.

Pinpoint, the local parent carer network organisation, run regular meetings and events for parents and carers to share their views. The meetings are generally on a theme or topic and provide the opportunity to speak directly to service providers. Pinpoint attend County Council meetings and talk directly to service commissioners to feed back the views of parents and carers.

Total Voice is a new advocacy service for people of all ages. They can support children and young people with special educational needs and disabilities to:

  • understand their rights, choices and options
  • help them make decisions about their health and social care 
  • get support from the people around them in their community
  • have the tools to do as much as they can themselves

Find out more about Total Voice

We have a questionnaire that children and young people can complete on their own or with help to tell us what they think about the social care support they get.

We asked children and young people if the support they have and activities they do:

  • helps to make new friends
  • helps them to have fun 
  • helps to learn new things
  • helps to build on skills they already have
  • helps with feeling more confident
  • helps spend time away from family
  • helps with getting out and about where they live

We also asked about the sort of things children and young people are doing and what they like and don’t like about them.

Between April and September 2018,  52 young people filled in the questionnaire.

Thank you to everyone who answered the questions, told us what they think and drew pictures.

We are pleased that nearly all the children and young people said the support they get and the things they are doing helps them in these areas and that they are mostly enjoying the things they do. 

You can see what children and young people said below.

We really want to know what people think about the support they receive and the difference it makes to them and their child. We send a questionnaire to every family once a year and collate the results every 6 months. The most recent feedback is for the period from April 2018 until the end of September 2018. We received 75 completed questionnaires in that time. We are really pleased to see positive feedback about the way we are working with families and the support they and their children are getting.

Overall families were still saying that they feel listened to, involved in the development of their child’s plan and that it mostly meets the needs of the child and family. There were many examples given of children and young people doing all sorts of different activities and the benefits they get from doing them, such as increasing independence, having new experiences, learning new skills and gaining confidence as well as enjoying themselves. Many parents commented on the benefits to them, their family and the child or young person on being able to spend some time apart with having time to send with other children frequently mentioned.  There were also many positive comments about staff in the teams and the support provided.

There are examples given of children and young people having new experiences and learning new things that help them progress on to other things such as developing confidence, getting used to spending time away from their parents, trying new things and becoming more independent. There were more comments this time about how support helps with  preparing for adulthood and developing skills and experiences for the future.

Lack of suitable activities and/or not knowing about them was mentioned as an area for development along with sometimes it being difficult to find suitable people to support children and young people to have a short break.

Areas that we will be focusing on based on the feedback are continuing to support the development of suitable things for children and young people to do, making sure people know about them and availability of direct payment workers.

Parent and carer feedback summary April - Sept 2018

Detail on the feedback received and the things we are doing as a result

Size: 740.62 KB File format: pdf

Contact for further information

Siobhan MacBean, Service Development Manager for Disability Social Care (0–25) 
Telephone: 01223 699 041
Email: [email protected]

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