Swaffham Prior Heat Network - book an engineer survey

After assessing if your home is eligible to join the Swaffham Prior Heat Network, the next step is to book an engineer survey.

Step 2 to join the Heat Network - book an engineer survey

To see if your home is suitable for connection to the Heat Network, please book a free survey with our engineer. This two-hour comprehensive survey:

  • Evaluates if the existing heating and electrical system in your home is suitable
  • Agrees the location of the Heat Interface Unit and pipework in your home
  • Assesses if we require any changes to your current heating system to make it compatible with the Heat Network

Booking a survey doesn't mean you're committing to sign up to the Heat Network. It's an assessment of how to connect your home and anything you might need to change inside your home if you decide to go ahead with joining the Heat Network.

Our engineers carry identification and you may have another person present with you during the survey if you wish.

Rearrange or cancel your survey

If you need to rearrange or cancel your survey appointment, please use the link provided in your booking confirmation email. We require at least one working day's notice to rearrange. Alternatively, please visit our Heat Network Customer Services page for contact details.

Homes with exceptional requirements

Some homes may have additional steps to undertake due to exceptional requirements, such as:

Listed Building Consent Order is required for some listed homes to carry out the removal and installation of equipment. We include further information on listed building consent within the offer pack we issue to each household that has a survey.

The Heat Network is compatible with a 'wet central heating system', not electric or storage heaters. This means if you have electric heaters today, you need to install a new radiator system. You may be eligible for a Home Upgrade Grant to help with this cost.

If your home requires a new radiator system before you can connect to the Heat Network, we will advise you about this following the engineer's survey. You will need to arrange installation of a new system yourself. Once in place, your home will need another free engineer's survey to confirm if your home is now compatible with the Heat Network.

If your home is electrically heated by storage heaters and you are a tenant of Sanctuary Homes or Cambridge Housing, please contact your housing provider to see if they are planning home upgrades.

If you would like information on funding support to help change your radiators, please visit our Heat Network Customer Services page to get in touch.

The heat network is compatible with a 'wet central heating system'. This means that if you have no central heating today, you need to install new radiators before we can connect you.

If your home requires a new radiator system before you can connect to the Heat Network, we will advise you about this following the engineer's survey. You will need to arrange installation of a new system yourself. Once in place, your home will need another free engineer's survey to confirm if your home is now compatible with the Heat Network.

If you are in this position and would like information on funding support to help change your radiators, please visit our Heat Network Customer Services page to get in touch.

Step 3 - We send you an offer

The outcomes of the survey are to:

  • Confirm that your house is able to connect to the Heat Network
  • Agree the location of the Heat Interface Unit
  • Agree route to the Heat Interface Unit from the Heat Network

The engineer shares your connection design with us and we prepare a connection offer and next steps to joining the Heat Network. We will send this information to you in an offer pack.

If your home doesn't pass the engineer survey, we will provide information to you on:

  • Any adaptations you could make to your home to help it connect to the Heat Network
  • Other schemes

If you make any adaptations afterwards, you will need to book another engineer survey so we can confirm if your home can now connect.

If you wish to discuss your survey, its outcome or make a complaint, please visit our Heat Network Customer Services page.

Step 4 - Review and sign up to the Heat Supply Agreement

After your home passes the engineer survey and you have received your offer pack from us, the next step is to review and sign up to the Heat Supply Agreement.