The Citizens Advice Consumer Service is our advice partner and provides advice on all consumer enquiries on our behalf. They can provide you with free, impartial and confidential advice and refer other enquiries to us as appropriate.

Further information can be found in our Consumer Advice and Enquiries Policy

Consumer advice and enquiries policy

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How to get advice

  • Phone: 0345 4040506
  • Online form: Citizens Advice Consumer Service e-form
    Please provide your address as that will help to speed up the provision of advice to you. Whilst emails can seem quicker, it is often necessary to gather further information from you about the circumstances of your case, so in many cases you will receive advice more quickly by telephoning the Citizens Advice Consumer helpline.
  • Online: Citizens Advice Consumer Service has a comprehensive website which offers a range of online advice and information for you if you have an issue with a trader.

The Citizens Advice Consumer Service also provide online information on the most frequently sought advice:

  • Buying or repairing a car
  • Something's wrong with a purchase
  • Holidays
  • You've changed your mind
  • Phone, internet and TV
  • Home Improvements 

Dispute with business based elsewhere in Europe

If you are in dispute with a business based in another European country, visit the European Consumer Centre website for advice and assistance.

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