Coronavirus (COVID-19) - Community support

The Coronavirus (COVID-19) outbreak is impacting everyone’s lives and Cambridgeshire County Council is working with partner district and city councils and other partner organisations to ensure that the most vulnerable in our region are well cared for.

We are deploying council staff and volunteers who can help others.  We are receiving a very high volume of requests and we are working on these as fast as we can.

I need help (COVID-19)

If you or a member of your family has a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), please complete this form to register with the government.

If you are an individual or you know an individual who is in need of help, there are lots of organisations, charities and community groups reaching out to help people.  Please have a look at our directory to find an organisation near you who may be able to offer you support.

If you live in Cambridge City, please press the ‘I live in Cambridge City’ button.

If you are someone who can’t find the help you need, or you know of someone who is in need of help please complete our form.

If you're providing unpaid care for a family member or friend, we recognise that you might be worried about the effects of COVID-19 on both you and the person you're caring for. Please see the Government guidance for people who are providing unpaid care for friends and family and our carer’s support page for information and advice. If you can’t find the support you need, or need urgent help, please tell us using the form below. 

If you cannot complete the online form yourself and you don’t know anyone who can complete it for you, or if you need to talk to someone in another language, please call our Covid-19 Coordination Hub on 0345 045 5219.

Our phone lines are open 9am to 5pm Monday to Friday.

I want to help (COVID-19)

Over 2,500 volunteers have signed up to the Covid-19 Coordination Hub to help vulnerable residents. Never before have we seen so much support for our community and we are truly overwhelmed with the number of volunteers who have come forward. 

There are a number of volunteers who are working within the hub as well as some that have not yet currently been required. We want to thank those volunteers as without them there will be vulnerable residents without access to food, medicine and other important supplies.

As we've had such amazing support we no longer require any more volunteers in the hub at this time and are closing the registration.

For more information about volunteering in general and to find local opportunities you can visit or contact your local volunteer centre, or search the Do-it.org website. Alternatively, you can visit the National Council for Voluntary Organisations website for everything you need to know to get started or you can also search for volunteering opportunities in your local area on the Volunteering Matters webpages

Please have look at these videos and resources produced by Support Cambridgeshire which will help get you ready and confident to volunteer.

My organisation needs help (COVID-19)

If you work for an organisation or charity and you need help to continue doing the great work that you are doing, we will do everything we can to assist you.

Please complete this form to tell us what you need help with.

My organisation or business wants to help (COVID-19)

So many kind organisations and businesses have been coming forwards with offers of help in Cambridgeshire. It’s been staggering and we are so very grateful.

When people are coming to us for help, we are pointing them to the Cambridgeshire directory in the first instance, so if you are an organisation or charity who is operating in Cambridgeshire and is able to help others, the best thing to do would be to register on our Cambridgeshire Directory so that people looking for help will be able to find you.

To sign up, please follow the link and make sure that you add the tag ‘Covid-19’ to your entry.

If you are a business and would like to help in the effort to help people in Cambridgeshire, please complete this form or email us on communityCV@cambridgeshire.gov.uk with details about how you can help.