Coronavirus (COVID-19) - updates to county council services

Coronavirus (COVID-19) is currently affecting some of the county council services across Cambridgeshire. For more information, please check the individual service updates below.

Adult social care

Archives

  • Cambridgeshire and Huntingdonshire Archives searchrooms will be closed to the public until further notice. We will be unable to offer our usual enquiry services during this period. We will continue to monitor and respond to emails as far as the available staffing allows.

Blue Badges

  • Face to face Blue Badge independent mobility assessments have been suspended. Appointments will now take place over the telephone. For more information, please visit our Blue Badge independent assessments page.

British Citizenship ceremonies

  • Ceremonies have been cancelled until further notice. Customers now have six months to book a British Citizenship ceremony instead of three, following a Home Office invitation. No adverse decisions will be made on applications because of delays caused by Coronavirus.

Buses and bus passes

  • Bus operators have informed us that local bus services may have to be either suspended or reduced. Before you travel, please check with the bus operators directly so you have the most up to date information.
  • Assistance at libraries for help with free bus pass applications is being suspended until further notice. Please telephone 0345 045 1367 for help with your bus pass application or apply online on our bus pass page.

Child and Family Centres

  • All universal groups, events and activities at our Child and Family Centres have been cancelled until further notice. Please visit our Child and Family Centres page for more information.

Complaints process

  • Please note that we may be unable to respond to new complaints within the normal timeframe, as specified on our contact us page.
  • We have also placed a temporary hold on any new escalation requests (where we ask a director or senior manager to review your complaint), should you be unsatisfied with your first response. Escalation requests will still be logged and we will notify you once the hold has been lifted.
  • If not progressing with a complaint could lead to harm for an individual or their family, this will be escalated outside of the formal complaints process.

Council and democratic services

  • All Cambridgeshire County Council public meetings week beginning 23 March will be postponed.
  • We are planning to launch these virtually as soon as we are able.

Customer / reception / postal services and the Contact Centre

  • Please only call our Contact Centre if your enquiry is of an urgent nature. If your enquiry is not urgent, please search our website for the information you need or submit using our online enquiry form.

  • If your call is urgent, our customer services phone lines are open between 8am and 6pm Monday to Friday. During the Coronavirus pandemic, only Adult Social Care, Registration Service and Waste Management calls will be taken on Saturdays, between 9am and 1pm.

  • The Libraries and Park and Ride customer services telephone lines are closed until further notice to allow staff to concentrate on calls to essential services.

  • We have taken the decision to close all Cambridgeshire County Council buildings to the public, including those with reception services.

  • There may be a delay in processing the post that the council receives and it reaching the relevant teams. We ask that you email where possible to get a quicker response. Email addresses for teams can be found on our webpages or you can submit your enquiry using our online form.

Disability social care 0 - 25

Education, health and care plans (EHCP)

Highways

  • Crews across Cambridgeshire have been continuing to carry out safety critical work and essential highways maintenance.

  • A review has taken place to see which road work schemes could restart. Following that assessment, given the current low volumes of traffic and working with our contractors, it has been agreed work on a large number of road projects will start again. This currently includes the Fendon Road and Queen Edith's Way Roundabout project and some resurfacing, drainage work and footway sealing.

  • We have worked with our contractors and work will be carried out safely whilst adhering to the government guidelines and where materials are available. This will be continually monitored. Any work is being carried out in accordance with government health and safety measures, with workforces practising social distancing.

  • The Micro Asphalt programme that would usually take place between April and June has been cancelled due to the Coronavirus pandemic. The programme will be rescheduled for 2021.

Household Recycling Centres

  • All nine Household Recycling Centres in Cambridgeshire reopened on Monday 11 May 2020 for residents who have essential waste that cannot be stored safely at home. For more information about restrictions and opening times, please see our Household Recycling Centres page.
  • Kerbside household waste collections are the responsibility of the district councils. Please visit your local district council website for information on this service.

Innovate and Cultivate Fund

  • The 1 May Innovate and Cultivate Fund application round has been cancelled. Any grant applications submitted for this round will be deferred to the 1 August funding round. For more information, please visit the Innovate and Cultivate Fund page.

Inquests

  • Please note that while Coroners are sitting in open court for inquest hearings, no other interested parties are allowed to attend the court sittings in person. Skype will be used for interested parties and members of the press to participate in hearings. To access the Skype meetings, please contact the Coroner Service on 0345 045 1364.

  • Please note that hearings may change at short notice. Please check our inquests page the evening before a hearing is scheduled, for the most up to date information.

Libraries

  • All library buildings closed on 23 March 2020 until further notice.
  • All item due dates have been extended and all overdue fines suspended throughout the closure period.
  • We are expanding our online offer. This includes investing more resources info our e-offer as well as planning online events.
  • Please see our library news page for more information and follow Cambridgeshire Libraries on Twitter or our Facebook page for more news on this.
  • The Library Presents Spring Programme 2020 has been postponed. This includes all performances and workshops planned until June 2020. For more information, please visit our Library Presents page.

Local Offer and Special Educational Needs and Disabilities (SEND) Services

Parking services and enforcement

  • The Parking Services desk at Cambridge Central Library is closed until further notice.

  • For other ways to apply for or renew a parking permit, please visit our Residents Parking in Cambridge page.

  • The installation of the Benson North residents parking scheme in Cambridge has been delayed until further notice. Details of the installation will be published on our resident parking scheme installation page once available.

  • Critical NHS staff and health and social care key workers and volunteers can now apply for a digital parking permit to use while carrying out essential duties such as home visits. Please see our Covid-19 parking permits page for details.

  • From 30 March 2020, we will be suspending parking enforcement of resident parking bays, resident permit parking areas, and pay and display bays in Cambridge. We will use a skeleton staff to deal with dangerous or anti-social parking during the COVID-19 crisis. This is being done in partnership with Cambridge City Council and will complement the measures they are taking, which includes providing free car parking in their car parks for key workers, during these challenging times. Together, this will help key workers access their places of work in order to protect the vital services they provide. It follows the Government's guidance and will be reviewed on a weekly basis. Our enforcement officers will assess dangerous parking within the area and if they believe it is obstructive or dangerous, they will ticket where possible.

Registration Services and Ceremonies

  • Appointments to register a death or stillbirth will take place by telephone until further notice. The situation will be reviewed on 10 May 2020.
  • Birth registration appointments in England and Wales have been deferred until further notice. Existing appointments will be cancelled.
  • More information is available on the relevant birth pages and death pages.
  • All ceremonies are cancelled until 10 May 2020. Please visit our ceremonies section for more information.

Schools and childcare settings, including admissions

  • The government have announced free school meals will be covered over Easter. Parents who are already eligible should contact their school directly for further information. Parents who are not claiming should check hereto see if they are eligible and then complete this form
  • All schools, early years settings and childcare providers are closed until further notice, apart from those supporting key workers' children and vulnerable children. For more information, please visit our school closures page.
  • In-year school applications are closing from 18 March 2020 for a minimum period of four weeks. Please visit our in-year admissions page for more information.
  • No Penalty Notice fine or prosecution will be initiated for any new school attendance offences from 16th March 2020 until further government guidance is received.

Services for older people and those with learning disabilities

  • Our day services that support older people and people with learning disabilities closed yesterday until further notice. Alternative home-based care provision has been arranged for clients of the day services who need this, and staff from the service are actively being redeployed elesewhere in the council to support vulnerable people in the community.