Roadworks & faults

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Report a highways problem

Problems on the highways include potholes, kerbs, verges, flooding, hedges and trees, public rights of way, road markings and signs and traffic signals.

If you want to report a street light not working, please use the street light fault reporting form below or call 0800 7838247.

Please do not report a highways problem online if:

  • it presents a danger to the public – please call the police on 101
  • it’s on a trunk road – in Cambridgeshire these are the M11, A1, A47, A14 and the A428 – please call Highways England on 0300 123 5000
  • it's on a private road – maintenance of private roads is the responsibility of the landowner

Please do not step out into a busy highway to measure the problem you are reporting, our Local Highway Officers will do this once the report has been submitted.

Please be aware that we will not repair highway problems if they fall below the Reactive Maintenance Intervention Levels. Find more details on the How long it takes to fix a road fault webpage.

If you have difficulties using the highways fault reporting app, you can use the report a highways fault online form instead.

Damage and personal injury claims

If you feel that damage to your vehicle or personal injury has been caused by defects on the highway and you intend to make a claim, please complete the highway defects insurance claim form (pdf, 151Kb).

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