This page tells you how to report a highways fault and how to make a claim for personal injury or damage to your vehicle caused by a highway defect.
Report non-dangerous faults
Please report non-dangerous issues with our highways reporting tool. Reports will be assessed within 10 working days. Click the link below to access the tool.
Report dangerous faults
To report a highways fault that poses an immediate danger to the public, please read the guidance on reporting a highways emergency.
Take care
Please do not step out onto a busy highway to measure or photograph the fault you are reporting. Our Local Highways Officers will do this when they investigate your report.
How long does it take to fix a fault
The time taken to fix a fault depends on the type and severity of the issue. Potholes marked with yellow paint will be fixed within 21 days. Potholes marked with white paint will take up to 13 weeks to fix. Our how long does it take to fix a road fault page provides more information on response times.
Update on reporting highway issues
We have upgraded our highways reporting tool to improve how we handle customer reports. As part of this upgrade, we have moved all existing highway issue reports onto a new system.
Will the system look different?
We have made some small updates to the user interface to create a smoother, more consistent experience with a refreshed look and feel.
Fewer report markers showing on map
As part of this system change, we have taken the opportunity to review the usability and accuracy of our customer-facing map. You will notice a significant reduction in the number of Report It ‘markers’ showing. This is because we have archived older and duplicate customer reports in our new system, while retaining all reports from the last six months.
If you notice that:
- Your report marker is no longer visible on the Report It map, and
- The issue remains a safety risk and has not been repaired
Please re-submit your report using the highways reporting tool so we can investigate and take appropriate action.
How to log an issue and what happens next
Visit our highways reporting tool information page for details on how to log issues and check the status, along with email messages you can expect to receive after submitting your report.
Thank you for your patience while we complete this transition and for continuing to help us keep our highways safe and well maintained.
Damage and personal injury claims
If you think defects on the highway have caused personal injury or damage to your vehicle please visit making a highways claim. It explains the claims process, highway maintenance and related laws.
The County Council as Highway Authority is responsible for the highway across the County. National Highways (formerly Highways England), not the County Council, is responsible for the maintenance of trunk roads and motorways.
