This page tells you how to report a highways fault.
Report non-dangerous faults
Please report non-dangerous issues with our highways reporting tool. Reports will be assessed within 10 working days. Click the link below to access the tool.
Report dangerous faults
To report a highways fault that poses an immediate danger to the public, please read the guidance on reporting a highways emergency.
Take care
Please do not step out onto a busy highway to measure or photograph the fault you are reporting. Our Local Highways Officers will do this when they investigate your report.
About the Highways reporting tool
We upgraded our highways reporting tool, sometimes referred to as Report It, in September 2025 to improve how we handle customer fault reports. The tool provides:
- an interactive map to select fault location
- short form to log fault including ability to upload photographs
- improved email communication
- fault progress details including completion date
- locations of resurfacing works
- locations of works ordered following routine inspections
Visit our highways reporting tool information page for details on how to log faults, check the status, and other information you can find on the tool. The page also sets out the email messages you can expect to receive during the reporting process.
How long does it take to fix a fault
The time taken to fix a fault depends on the type and severity of the issue, visit how long does it take to fix a road fault for more information on response times.
Pothole road markings
- Potholes marked with yellow paint will be fixed within 21 days
- Potholes marked with white paint will take up to 13 weeks to fix
We use different methods to fix potholes. To find out more, view our pothole map and see answers to frequently asked questions, please visit how we prevent potholes.
Damage and personal injury claims
If you think defects on the highway have caused personal injury or damage to your vehicle please visit making a highways claim. It explains the claims process, highway maintenance and related laws.
The County Council as Highway Authority is responsible for the highway across the County. National Highways (formerly Highways England), not the County Council, is responsible for the maintenance of trunk roads and motorways.
