In response to the Coronavirus pandemic, Lifecraft has been given additional funding to extend the hours of Lifeline, the Cambridgeshire and Peterborough mental health helpline.  The line will now be taking calls for an extra five hours a day.  The line is now open from 2pm until 11pm.

We are currently able to continue running Lifeline for anyone living in Cambridgeshire and Peterborough, as well as our counselling and suicide bereavement support services for existing clients.

Lifecraft is a user-led organisation for adults in the Cambridgeshire, Peterborough and Newmarket area who have experience of mental health difficulties in their lives.

We offer a wide range of free mental health services to help and support our Members in their wellbeing and recovery.

Our services include creative activities, recovery groups, social activities and employment and volunteering opportunities. We also have an Information Hub, a counselling service, a suicide bereavement support service, and Lifeline, a telephone helpline that runs 365 days a year.

Lifecraft believes people who have experienced mental health difficulties are best placed to help others in the same position. Therefore all our services are user-led and are designed to promote recovery and empowerment.


To access Lifecraft's services (excluding Lifeline and the Suicide Bereavement Support Service) you need to become a member of Lifecraft. To find out more about becoming a Lifecraft member please visit our membership page or contact us.

Facilities and equipment

The Lifecraft phone is being regularly checked by staff.  If you would like to speak to us you can also leave a message by calling on 01223 566957.  Your message must include your name and phone number so we can call you back.

Most support is now being provided via telephone and video calls.

Opening times

  • Monday:2pm – 11pm
  • Tuesday:2pm – 11pm
  • Wednesday:2pm – 11pm
  • Thursday:2pm – 11pm
  • Friday:2pm – 11pm
  • Saturday:2pm – 11pm
  • Sunday:2pm – 11pm
All Year
Opening Notes:
Member applications will be processed once the groups are re-opened. We will be updating members regularly throughout this time.

Last updated on: 22 April 2020

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Contact details


Tel: 0808 808 2121


The Bath House, Gwydir Street, Cambridge CB1 2LW

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