Accessibility statement

Accessibility statement for Cambridgeshire.gov.uk

This website is run by Cambridgeshire County Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

change colours, contrast levels and fonts
zoom in up to 400% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

Parts of this website are not fully accessible. For example:

Some document attachments (see Accessible document policy further down the page)
Some coding needs improvement

Feedback and contact information

If you need information in a different format, like accessible PDF, large print, easy read, audio recording or braille, please contact us and tell us:

the web address (URL) of the page content
your name and email address
the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we're not meeting the accessibility requirements, please contact us.

Enforcement procedure

If you contact us with a complaint and you're not happy with out response contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Cambridgeshire County Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

Any issues identified that require investigation or a longer term fix will be recorded in this section with indicated timescales.

Third party systems

The council uses the systems listed below that are supplied by other organisations to provide access to services online through the council website.

Some areas of these third party systems are not fully accessible, we are working with the suppliers to improve the accessibility of these systems. If you have a problem accessing any third party systems please contact us.

Content that's not within the scope of the accessibility regulations

Third party content that the council has not paid for or developed - for example, social media 'like' buttons or PDF documents
Live audio and video
Maps
Archives and historical information

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally. For the ongoing monitoring of accessibility issues with our web content we use Siteimprove. For detailed investigations and coding issues we use Google developer tools and lighthouse, in consultation with our website developers.

What we're doing to improve accessibility

Accessibility improvements are carried out on a daily basis. We plan to identify and fix issues according to the timescales shown for each area above. The majority of issues that can crop up are fixed as they are discovered. Any issues requiring investigation or known longer term fix will be recorded in the section above ' Non-accessible content' and the timescales indicated.

Preparation of this accessibility statement

This statement was prepared on 7 November 2019.
It was last reviewed on 25 June 2024.

This website is monitored on a monthly basis. Tests are carried out by our in-house web team. We use Siteimprove software to report accessibility issues.

Accessible documents policy

This policy explains how accessible the documents on the council website are. It covers PDFs, spreadsheets, presentations and other types of document.

Using our documents

The council publishes documents in a range of formats, including PDFs and spreadsheets.

We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:

provide an HTML option where possible
tag headings and other parts of the document properly, so screen readers can understand the page structure
make sure we include alt text alongside non-decorative images, so people who cannot see them understand what they’re there for
avoid using tables, except when we’re presenting data
write in plain English

How accessible our documents are

New documents we publish and documents you need to download should be fully accessible.

However, we know that some of our older documents are not accessible. For example, some of them:

are just photocopies and are not marked up in a way that allows screen reader users to understand them
are not tagged up properly - for example, they do not contain proper headings and complex tables may be an issue
are not written in plain English

This mostly applies to our policy documents. These types of documents are exempt from the regulations, so we do not currently have any plans to make them accessible.

But if you need to access information in one of these document types, you can contact us and ask for an alternative format.

Reporting accessibility problems with one of our documents

We're always looking to improve the accessibility of our documents. If you find any problems not listed on this page or you think we’re not meeting accessibility requirements contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the accessibility of our documents

The council is committed to making our documents accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The documents the council publishes are compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Making documents available in other languages

We do not provide documents translated into other languages on our website. If you would like request a document in another language, please contact us and a translated version of a document may be provided where possible.

This policy was last updated on 25 June 2024.