Our Customer Service Centre’s opening hours are changing.
From Thursday 1 December we will be open from 9am to 5pm, Monday to Friday. We will no longer be open on Saturdays.
Before contacting us please try searching our website, you should be able to find most things you need and will obtain a quicker answer.
Births, deaths and marriages
Most of the information you require and a range of online booking and ordering options is available on the following pages on our website.
If you are looking to book a British citizenship ceremony please go to booking a British citizenship ceremony on our website.
To check if you may be eligible for a Blue Badge please go to our who can apply for a Blue Badge page.
If you are looking to apply or reapply for a Blue Badge please go to apply or reapply for a Blue Badge on our website.
Appeals must be made in writing and Penalty Charge Notices (PCN) will not be dealt with over the telephone.
Permit applications can be made online, all information can be found on our parking pages.
Concessionary bus passes
You can apply for or renew your concessionary bus pass online (Cambridgeshire and Peterborough Combined Authority website), renewals can be made up to 6 weeks before the pass expires.
For bus timetable information please go to Bus timetables (Cambridgeshire and Peterborough Combined Authority) website.
For Cambridge Park and Ride timetable information please visit the Cambridge Park and Ride website.
For Busway timetable information please visit the Busway website.
Renew items online
You can visit your library account (Spydus website) to renew items online.
Library building details
To view information about our libraries such as opening times please go to visit a library on our website.
Book a library event
For information about booking on to a library event please go to our Cambridgeshire Libraries page on Eventbrite.
You can complete an online form for library items you think are on your account in error. This includes if you think you:
- have already returned an item which is still showing as outstanding on your account
- never borrowed an item on your account
- have lost an item.
Renew your library account
For information on Primary, Secondary or In year admissions please go to apply for a school place on our website.
For information on eligibility and how to apply for school transport please go to School transport on our website.
To find out term and holiday dates please go to our school term dates page.
For any other enquiry please use our ‘Make an enquiry form’
If you contact us online we aim to reply to all queries within 5 working days.
Comments, suggestions or complaints
If you have tried searching our website and not found what you need you can contact the relevant service below.
Our phone lines are open 8am to 6pm Monday to Friday, and 9am to 1pm on Saturdays. We are closed on bank holidays.
We receive higher numbers of calls on Mondays so it may take longer to answer your call. Where possible, please use our website or call later in the week.
Details of how much it costs to call our contact numbers are available on the OFCOM website.
Our council reception offices with the exception of Awdry House, Hereward Hall and New Shire Hall, Alconbury are closed to the public until further notice.
Council reception offices
Awdry House, Wisbech (Open)
110 Ramnoth Road, Wisbech, PE13 2JD
Cromwell Road, St. Neots, PE29 1LY
Hereward Hall, March (Open)
All Saints Close, County Road, March, PE15 8NE
New Shire Hall, Alconbury (Open)
Emery Crescent, Enterprise Campus, Alconbury Weald, Huntingdon PE28 4YE
St. Thomas Place, Cambridgeshire Business Park, Ely, CB7 4EX
Scott House, Huntingdon (Closed on 23 November until further notice)
5 George Street, Huntingdon, PE29 3AD