If you need advice or help about something you have bought or sold, the Citizens Advice Consumer Service is our advice partner and provides advice on all consumer enquiries on our behalf.
They can provide you with free, impartial and confidential advice and refer other enquiries or reports of poor trading to us as appropriate.
How to get advice
Telephone: 0808 223 1133
Online form: Citizens Advice Consumer Service website e-form
Please provide your address as that will help to speed up the provision of advice to you. Whilst emails can seem quicker, it is often necessary to gather further information from you about the circumstances of your case, so in many cases you will receive advice more quickly by telephoning the Citizens Advice Consumer helpline.
Website: Citizens Advice Consumer Service website offers a range of online advice and information for you if you have an issue with a trader. For example:
- Buying or repairing a car
- Something's wrong with a purchase
- You've changed your mind
- Phone, internet and TV
- Home improvements