Welcome to Cambridgeshire and Peterborough Trading Standards
Cambridgeshire and Peterborough Trading Standards delivers the full range of Trading Standards functions across Cambridgeshire, Peterborough and Rutland.
Every year, we receive thousands of complaints through the Citizens Advice Consumer Service and other agencies. We prioritise the most serious cases for intervention and use the others to help us plan our prevention work. We use many factors to determine how we prioritise each case.
We also carry out a wide range of inspections each year across a broad spectrum of sectors. Some of these inspections are required of us as a regulator and are largely based on risk, and some are project-based, focusing on issues we believe are posing the greatest risks/harms or to test the market where we believe there is an emerging issue.
We have a wide range of options available to us in terms of intervention, from writing to a business to advise them of their legal obligations, issuing cautions and seeking injunctions to full prosecution. We have a duty to ensure that on every case, the action taken is proportionate to the matter we are tackling. When we investigate a matter, we must be sure that there is enough evidence to use in court and that the investigation is in the public interest.
We also have a comprehensive advice service for businesses to help them comply with the law.
Our services and responsibilities
We provide a comprehensive business advice service, which helps businesses to understand what the law requires of them and how to put that into practice.
We carry out enforcement work relating to fair trading matters. Our remit is broad and includes:
- Rogue traders
- Money laundering
- Pressure selling
- False claims
- Illegal tobacco
This work tackles the criminals or those who deliberately flout rules to ensure a level playing field for legitimate businesses. We want consumer confidence in UK businesses to remain high.
We are the lead enforcement body when it comes to safety issues with products sold to consumers. Our work in this area combines:
- Proactive, intelligence-led projects to identify product safety issues
- Reactive work responding to product safety issues reported to us by the public and other authorities
If you are a consumer and would like to find out more about product safety and current campaigns, please visit the sale of unsafe goods page.
If you are a business and would like to find out more about your responsibilities and obligations and to access our advice services, please visit our product safety page.
We carry out intelligence-led weights and measures work to ensure the accuracy of scales and measures used in a commercial setting. We also fulfil service requests such as weighbridge verification.
For all metrology based service requests, please contact our Customer Services Team on 0345 045 5206 or email Tstand@peterborough.gov.uk.
We carry out an annual inspection regime in relation to food premises, such as:
- Catering establishments
We look at every aspect of food standards including:
We also investigate high numbers of allegations and referrals relating to food standards breaches, including:
- Incorrect allergens labelling or information
- Inaccurate descriptions
- Inaccurate date marking
We have an inspection regime that looks at every aspect of the food chain:
- Feed fed to livestock - its composition, suitability, storage and transportation
- Medicine records - ensuring that veterinary medicines don't enter the human food chain through the meat we consume
- Checking only appropriately aged animals go through the abattoirs
- Ensuring meat sold through butchers and supermarkets has accurate labelling - e.g. weight, composition, origin and description
Our inspection regime ensures owners of livestock comply with all disease control measures. This limits the impact of an animal disease outbreak such as Foot and Mouth, enabling movements of infected animals to be traced and the disease to be contained.
Animal disease contingency plans enable us to lockdown disease rapidly.
Bringing pets into the UK / pet travel
We are responsible for dealing with animals illegally entering the country without the relevant disease vaccinations. Most frequently puppies imported from Eastern Europe.
We are required to seize the animals and place them in quarantine until they are safe to return to their owner or be re-homed. Rabies is the greatest concern.
Our obligations don't just apply to people. We are responsible for ensuring that farmers uphold the welfare of their livestock. Our inspection programme looks to:
- Identify breaches of the law
- Provide a rapid response protocol for welfare issues reported to us
In recent years, we have come across some appalling cases of neglect and have taken several prosecutions.
We are responsible for issuing safety certificates at sports grounds. Our officers carry out periodic inspections at each of the regulated grounds. We also convene Safety Advisory Groups with a range of partners to discuss the necessary safety requirements:
- Police (resilience and operational)
- Fire Service (resilience and operational)
- Building Control
- Environmental Health
- Venue representatives
We are responsible for licensing every premises in Cambridgeshire, Peterborough and Rutland that stores and sells explosives (fireworks for use by the public).
Before issuing a licence, we inspect the storage to check:
- Safety of the container
- Whether the fireworks are legal in the UK
- Check effective systems are in place for age verification
We are also responsible for licensing every petrol station in Cambridgeshire, Peterborough and Rutland. This national licensing regime exists due to the public safety risk from large quantities of flammable fuel.