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The Technology Enabled Care Services (TECS) team provides guidance, training, and advice to citizens and professionals. When appropriate, we can loan assistive technology to support the independence and safety of people living in Cambridgeshire. We can also provide reassurance and support for family members. People are happier and healthier when they can remain as independent as possible in their communities.

Our services:

  • prevent, reduce and delay the need for formal care services
  • support informal carers
  • help communities build resilience

How Technology Enabled Care Services (TECS) can make life easier

There are several community alarm services in Cambridgeshire (sometimes referred to as Lifeline/Life Line). A community alarm is a pendant alarm in your home which, when pressed, contacts a response centre to notify the service that you need help. A community alarm service can contact the emergency services and arrange for a GP, district nurse, next of kin, or named key holder to visit or help you. Some providers also offer a key safe so that trusted people can access your home in an emergency.

Cambridgeshire County Council's Lifeline Service is temporarily closed to new referrals due to unprecedented demand at this time. We appreciate that this may be worrying news. We would like to reassure you that there are other local and national providers offering a similar service available at this time.

Whilst we are not accepting referrals for our lifeline service, we will continue to provide Technology Enabled Care Services. Once you have arranged an alternative lifeline service, if you require additional equipment/telecare peripherals, please send us a referral with your needs.

Please note that some providers may charge for us to add additional telecare peripherals and may not have the Enhanced Response Service (ERS) provided by Cambridgeshire County Council available (see below). You will need to clarify this with them.

Thank you for your understanding at this time. If you require any more information, please request support from the TECS Team, details below.

Alternative Lifeline providers

Here are some alternative providers. Please note that we are not able to recommend their services.


Telephone Number

Digital Devices

Signed up to ERS?

In Person Installation?

Further Information

Age Co Personal Alarms (Age UK)

0800 023 4158



No – posted out.

These alarms are provided on behalf of AgeUK by Taking Care.


01625 466681



No – posted out

Receiving centre for CCC’s lifeline service

A nationwide provider.


01323 644422



No – posted out

A nationwide provider who offer a variety of alarm packages.


0800 101 3333



No – posted out.

A nationwide provider who offer a variety of alarm packages.

Careline Community Service

01553 616200



Yes (and can also be posted out).

Local provider that personally install alarms in Cambridgeshire, covering Wisbech, Ely, Huntingdon, Newmarket and North Cambridge. 

Lifeline 24

0800 999 0400

Digital Ready


No – posted out.

A nationwide company who have a range of packages available.

SAGA personal alarms

0800 068 5059

Not currently


Yes, or can be posted out

A nationwide company who have a range of packages available.

Sanctuary 365

0330 1233 365

Digital ready



A nationwide company who have a range of packages available.

Telecare 24

0800 180 8540



No – posted out

A nationwide company who have a range of packages available.

Telecare Choice

0800 635 7000

Digital ready


No – posted out.

A nationwide company who have a range of packages available.

Enhanced Response Service

The Enhanced Response Service (ERS) provides peace of mind when you have a telecare community alarm or lifeline. The ERS responds to telecare alerts and people who need non-emergency assistance, 24 hours a day, 7 days a week.

The ERS is not an emergency service, nor are they clinical or medical responders. The ERS is registered with the Care Quality Commission to provide social care activities, and offers a response similar to a good neighbour or family member.

The ERS will attend calls when there is capacity to support within the system and the call meets their criteria. At times the service will not be able to attend calls and will ensure your needs are diverted to an appropriate service.

The ERS can:

  • provide assistance to help you up following a uninjured fall
  • provide personal care that is needed in an urgent and unplanned circumstance, i.e. not part of a regular care package
  • provide reassurance following an incident at home
  • When the Enhanced Response Service can respond:

ERS can act as an alternative responder when there is no other alternative available i.e. formal or informal carers.

This service is for existing community alarm of lifeline services.



There are different ways to remind people to take their medicine. It is best to use existing systems before trying new ones. This could mean:

  • using the calendar on a mobile phone
  • using an existing smart home assistant
  • downloading an app which prompts you to take medication
  • using a multi alarm wrist watch or clock

If these do not work, we would discuss the use of an automated dosset box. Alarms can be added to the box raise alerts if medication is not taken.

If you are struggling to manage a complicated medication regime, speak to your GP or pharmacist. They can review your medication with you.

Seizure activity is often complex but certain types of seizure can be detected electronically via combinations of continuous movements, noise and in some cases pulse rate change. Detectors are usually used overnight under the mattress of your bed but there are alternative options which you can wear. Alerts can be raised via a pager or a smart device.

If you have a cognitive impairment, door alarms can help to ensure your safety by notifying someone else if you go through a door. Alarms can be applied to internal or external doors and can provide reassurance for family members.

These can assess how you are managing at home by looking at your activity levels around the property over a period of time. With this information we can support you and your carers to make informed decisions about support options to maximise independence where possible.

Just Checking uses small motion detectors to check on the movements and activity of a person. Find out more about Just Checking.

You can wear these devices alongside a community alarm pendant. They can detect a series of events such as an impact, a change of height and acceleration. Using this information the falls detector can raise an alert independently of the wearer to indicate that there may have been a fall.

If you have a fall you will be able to get help more quickly. Having these devices can help you to feel more confident when walking around your home and can provide peace of mind to family members.  For overnight we may also suggest a bed sensor in addition, or instead of, a falls detector. This will raise an alert if you do not go to bed or are out of bed during the night for an unusual period of time which might indicate a problem.

TECS interventions can support informal carers. by reducing anxieties about how another person is managing or ensuring that they are safe and managing themselves.

We’ve teamed up with Carers UK to give carers in our area access to a wide range of digital tools and essential resources that may help make their caring situation easier.

 Create an account at the Carers UK website using the free access code: DGTL3385 .

This includes smoke, flood or gas detectors to raise alerts remotely when activated. Other solutions include panic buttons, smart doorbells.

The TECS team can loan a variety of devices to help with daily living. For example picture clocks which offer visual and audible cues to a variety of daily tasks such as eating, drinking and taking medication. More recently we have started loaning flashing drink prompts. Dehydration  can make people very unwell. 

You can watch Telecare Services Association video case studies that show the impact TECS can have on individuals and their families.

Request support from the TECS team

Having read through the resources on this page, if you have any further queries, please contact us for an informal discussion about items available and other devices we can provide to meet your needs.

You can make a formal referral to the service by completing the online form below. 

If you are an existing TECS user and are waiting for equipment or want to report a fault, please contact NRS Healthcare.

Equipment loan and returns

If you have been assessed to need equipment, this is loaned free of charge. Please return it when no longer required so it can be reused.

  • If you received equipment from the Technology Enabled Care Service team please call us on 01480 378 160.
  • If you received equipment from an occupational therapist, please call NRS Healthcare on 0345 121 3456.
  • If you received equipment from our Sensory Services team, please call us on 0345 045 5202 (9am to 5pm, Monday to Friday).

Digital Switchover

What is happening to the telephone system?

In UK, the analogue telephone system that we have used for many years is being gradually replaced with a modern digital system. This is called a digital upgrade. This is because the UK needs a modern telephone system which can handle how people want to communicate by using their mobile phones, laptops, tablets or other electronic devices.

The digital upgrade is planned to be completed by the end of 2025 and phone companies are already encouraging people to upgrade their phone systems. This will involve your phone provider arranging for an engineer to come to your home to install the new system.

What do I have to do?

At this stage, we want to make you aware that this change is happening, so that you will know what to do in case you are contacted and offered a digital upgrade from your old telephone system. It may be, however, that your telephone service has already been upgraded.

If anything is required with regards to your technology we will be in touch to advise. But if you have any questions please contact us.

Guidance for care homes