Technology Enabled Care Services (TECS)
We offer training and guidance on assistive technology for residents, professionals, and partner organisations across Cambridgeshire. We can also provide a wide range of equipment on loan to help people stay safe, independent, and well at home.
TECS also supports families and unpaid carers, helping you feel confident that your loved ones are safe and able to live well.
TECS supports the Council’s ambition to enable full, healthy lives for all - helping people stay connected, independent and supported within their communities for longer.
Our service commitment
Through a strong prevention and early intervention approach, we aim to:
- prevent, reduce and delay the need for long‑term or formal care
- support unpaid carers with practical tools, advice and technology‑based solutions
- strengthen community resilience
Services we provide
Our TECS Smart Flat displays assistive technologies in a home environment. You can visit the our TECS Smart Flat in Huntingdon.
We also have a TECS Smart Flat Virtual Experience which allows you to experience the Smart Flat from a desktop computer at home.

Community alarms (Lifeline)
Community alarm systems - often known as Lifeline - help older and vulnerable people live safely and independently in their own homes. The alarm systems provide 24 hour emergency support and reassurance for people using the service, as well as their families and carers.
A typical Lifeline system has a base unit which is installed in your home and a wearable pendant or wrist button. This allows you to call for help at the press of a button if you need assistance.
Technology Enabled Care Services (TECS) is no longer a Lifeline provider. Instead, we work in partnership with a range of approved external Lifeline providers. You can choose a suitable provider from the approved list. This ensures flexibility and choice based on your circumstances.
Once a Lifeline service is in place, we can enhance the system by assessing your individual needs and linking compatible additional peripherals. These peripherals work alongside the chosen Lifeline service to provide a joined‑up and personalised solution, helping to create a safer home environment. By tailoring technology to individual risks and routines, TECS helps ensure that support is always within reach, promoting independence while providing peace of mind.
Enhanced Response Service
The ERS responds to telecare alerts and people who need non-emergency assistance, from 7am to 10pm, 7 days a week.
Enhanced Response Service (ERS) is on the Cambridgeshire Online Directory
Request support from the TECS team
Having read through the resources on this page, if you have any further queries, please contact us.
- Phone: 01480 378 160 (9am to 5pm, Monday to Friday, answerphone when staff are not available).
- Email: TECS@cambridgeshire.gov.uk
You can make a formal referral to the service by completing the online form below.
If you are an existing TECS user and are waiting for equipment or want to report a fault, please contact us on 01480 378160.
Digital switchover
What is happening to the telephone system?
In UK, the analogue telephone system that we have used for many years is being gradually replaced with a modern digital system. This is called a digital upgrade. This is because the UK needs a modern telephone system which can handle how people want to communicate by using their mobile phones, laptops, tablets or other electronic devices.
The digital upgrade is planned to be completed by 31 January 2027 and phone companies are already encouraging people to upgrade their phone systems. This will involve your phone provider arranging for an engineer to come to your home to install the new system.
What do I have to do?
We want to make you aware that this change is happening, so that you will know what to do in case you are contacted and offered a digital upgrade from your old telephone system. It may be, however, that your telephone service has already been upgraded.
For further information visit The Digital Switchover - Connecting Cambridgeshire.