On Tuesday 12th of September to Thursday 14th maintenance work will be carried out on the Highways online fault reporting system. Confirmation emails will be delayed during this maintenance period.
The Report a Highways Fault tool (Report It) will be offline for maintenance during the below time periods:
- First weekend: Friday 15th September 18:00 to Sunday 17th September 18:00
- Second weekend: Friday 22nd September 18:00 to Sunday 24th September 18:00
If something looks dangerous please use our Report a Highways Emergency webpage or call
- Cambridgeshire Highways on 0345 045 5212 (during office hours - 9am to 5pm, Monday to Friday)
- Police on 101
If it is not an emergency please report it when the system is back online.
We apologise for any inconvenience.
Report a highways fault
You can report highways faults in Cambridgeshire online by using our Highways Reporting Tool. Faults reported in this way will be assessed by a Local Highways Officer within 10 working days.
To report a highways fault that poses an immediate danger to the public, please read the guidance on reporting a highways emergency. Examples of highways emergencies include:
- Manholes or gratings that are missing
- Traffic signalled junctions or crossing, all lights out, damaged street lights, traffic signals, lit bollards and lit signs where wires are exposed
- Debris, including mud, stones or oil on the road
- Fallen tree or branch blocking part or all the road or path
- Extensive flooding resulting in road being impassable
- Large dead animals - eg cattle / deer / horse causing obstruction
- Overhead cables fallen across the highway
- Potholes - only deep potholes on busy A roads and main distributor roads that cause a danger to the public will be treated as an emergency
- Road signs, safety fences, guardrails and other street furniture damaged so they are a direct danger or obstruction to the travelling public - for example if it's bent into the path of vehicles
- Structure collapse - for example, bridge / culvert / wall / fences / scaffold / hoarding
If the highways fault is non-dangerous, then please continue to report the issue using our online Highways Reporting Tool. It will be assessed within 10 working days.
Please do not step out onto a busy highway to measure or photograph the fault you are reporting. Our Local Highways Officers will do this when they investigate your report.
Damage and personal injury claims
If you feel that damage to your vehicle or personal injury has been caused by defects on the highway and you intend to make a claim, please read the following section before completing the liability claim form.
Information for highway claimants
A guide to responsibility under Highways Legislation and for loss or damage caused by defects on the Highway