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Digital payment reminders

SMS (text message) payment reminders

From May 2025, Cambridgeshire County Council will start to use SMS text message reminders to help people pay overdue invoices for certain chargeable services.

We know that people lead busy lives, and it can be easy to forget about payments. To help, we’ve introduced a SMS text reminder service to help customers know when a payment is overdue.

  • We will send reminders and updates about overdue payments by text message. This makes it quicker and simpler to stay on top of what you owe.
  • The messages will be clear and interactive, giving you helpful options to make payments or contact us if you need help.
  • In the future we will add secure features using Open Banking. This will let you make safe payments directly through the solution.

These updates aim to save you time and make it easier to pay with a mobile phone.

Staying safe online

We want to keep your information safe. All messages from us will be secure, and we will never ask for information such as passwords or bank details.

We may ask you to enter your postcode to confirm it is your account – but do not share any other personal details.

If you are not sure if a message is from us please contact our Debt Team on:

Email:  Debt.Team@cambridgeshire.gov.uk
Telephone: 01223 699781

What to expect

SMS (text message)

You will first receive a standard looking SMS.

  • The sender name will be ‘CCCBilling.’ 
  • The text will contain your name

Click on the first link to go to our branded security check.

text message says Dear Mr Fowell, we are contacting you regarding an overdue invoice ending 2938373 with Cambridgeshire County Council.

Security check

To keep your personal data safe, the system has an extra step to check who you are.

You will be asked to enter your postcode. After doing this, you can:

  • see how much you owe
  • choose how you want to pay
Message says This is an important message from Cambridgeshire County Council regarding an overdue invoice. We're keeping your information safe with industry standard protection.

Account information and payment options

You will now be on our website showing your account details, any payments you owe, and links to pay. There will also be a link to our Money and benefits webpage where you will find useful information and links to other services.

If you still need help

If you have any questions about this process, please contact our team.

Email: Debt.Team@cambridgeshire.gov.uk
Telephone: 01223 699781