We welcome feedback and commit to learning from any feedback, positive or negative. We take all feedback (complaints, compliments, suggestions and representations) received seriously.
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Customer handling policy
Most complaints we resolve through the procedures outlined in our feedback policy.
Occasionally, customers may pursue complaints in ways which are unhelpful.
The policy, along with guidance for staff helps us work with customers in a fair and consistent way.
Feedback reports
Children's Services annual report
Children's Services Feedback Annual Report - 2021-221.34MB–pdf
Size: 1.34MBFile format: pdf
Children's Services Compliments Feedback - 2021-22820KB–pdf
Size: 820KBFile format: pdf
Adults and Social Care annual report
Adult Social Care Customer Care Annual Report 2021-2022 v21.35MB–pdf
Size: 1.35MBFile format: pdf