Council complaints procedures

The following leaflets explain the County Council's different complaints procedures. 

Corporate complaints

Size: 37KBFile format: pdf

Children's services complaints

Children's services annual report

School complaints

You should approach the school directly if you wish to make a complaint.  Complaints are handled by the school's governing body.

All schools publish a complaints procedure and you  should follow that process.

All schools are independently governed and managed. Cambridgeshire County Council has no statutory powers of intervention in individual school complaints. Every maintained school or academy complaints procedure should explain how the complaint can be referred beyond the school at the conclusion of the school process.

This involves writing to the Secretary of State for Education for a maintained school or the Education Funding Agency for an academy. The latter cannot change a decision an academy has made, but check if your complaint has been properly considered.

You must have exhausted the school complaints procedure before taking this step.

The school can explain these steps to you.

Adults and Social Care complaints policy