We welcome feedback and commit to learning from any feedback, positive or negative. We take all feedback (complaints, compliments, suggestions and representations) received seriously.
Provide feedback
If you are unhappy about the way a councillor or co-opted member has behaved and believe that he or she has breached the council's Code of Conduct visit our Complain about a councillor or co-opted member page to find out how you can make a complaint.
Customer handling policy
Most complaints we resolve through the procedures outlined in our feedback policy.
Occasionally, customers may pursue complaints in ways which are unhelpful.
The policy, along with guidance for staff helps us work with customers in a fair and consistent way.
Feedback reports
Children's Services annual report
Children's Complaints & Feedback Annual Report 2022-231.51MB–pdf
Size: 1.51MBFile format: pdf
Children's Services Compliments Feedback 2022-23485KB–pdf
Size: 485KBFile format: pdf
Children's Complaints Feedback Annual Report 2023-245.09MB–pdf
Size: 5.09MBFile format: pdf
Adults and Social Care annual report
Adult Social Care Customer Care Annual Report 2023 to 20241.17MB–pdf
Size: 1.17MBFile format: pdf
Adult Social Care Customer Care Annual Report 2022 to 2023516KB–pdf
Size: 516KBFile format: pdf
Adult Social Care Customer Care Annual Report 2021-2022 v21.35MB–pdf
Size: 1.35MBFile format: pdf
