We welcome feedback and commit to learning from any feedback, positive or negative. We take all feedback (complaints, compliments, suggestions and representations) received seriously.
Customer handling policy
Most complaints we resolve through the procedures outlined in our feedback policy.
Occasionally, customers may pursue complaints in ways which are unhelpful.
Our customer handling policy describes how we may deal with customers where the customer is unreasonably persistent or otherwise acts unreasonably.
The policy, along with guidance for staff helps us work with customers in a fair and consistent way.
Children's Services annual report
Children's Services Feedback Annual Report - 2021-221.34MB–pdf
Size: 1.34MBFile format: pdf
Children's Services Compliments Feedback - 2021-22820KB–pdf
Size: 820KBFile format: pdf