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Council complaints procedures

We welcome feedback and commit to learning from any feedback, positive or negative. We take all feedback (complaints, compliments, suggestions and representations) received seriously.

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Customer handling policy

Most complaints we resolve through the procedures outlined in our feedback policy.

Occasionally, customers may pursue complaints in ways which are unhelpful.

Our customer handling policy describes how we may deal with customers where the customer is unreasonably persistent or otherwise acts unreasonably.

The policy, along with guidance for staff helps us work with customers in a fair and consistent way.

Feedback reports

Children's Services annual report

Adults and Social Care annual report