The following leaflets explain the County Council's different complaints procedures.

Corporate complaints

Corporate complaints leaflet

Size: 36.95 KB File format: pdf

Children's services complaints

Children's Services Feedback leaflet

Size: 326.05 KB File format: pdf

Children's Services Feedback Procedures

Size: 532.27 KB File format: pdf

Children's Social Care Complaints Annual Report

2016-2017

Size: 825.46 KB File format: pdf

Executive Summary 2016-2017

Size: 119.86 KB File format: pdf

Children's Services Compliments Feedback

Compliments 2017-2018

Size: 312.54 KB File format: pdf

School complaints

You should approach the school directly if you wish to make a complaint.  Complaints are handled by the school's governing body.

All schools publish a complaints procedure and you  should follow that process.

Adults and Social Care complaints policy

Customer Care Annual Report

2016 - 2017

Size: 1.16 MB File format: pdf

Adult Social Care complaints policy

Size: 497.44 KB File format: pdf

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