The following leaflets explain the County Council's different complaints procedures.

Corporate complaints

Corporate complaints leaflet

Size: 36.95 KB File format: pdf

Children's services complaints

Children's Services Feedback leaflet

Size: 326.05 KB File format: pdf

Children's Services Feedback Procedures

Size: 532.27 KB File format: pdf

Children's Social Care Complaints Annual Report


Size: 825.46 KB File format: pdf

Executive Summary 2016-2017

Size: 119.86 KB File format: pdf

Children's Services Compliments Feedback

Compliments 2017-2018

Size: 312.54 KB File format: pdf

School Complaints Leaflet

You should go directly to the school/college or early learning provider

Size: 113.58 KB File format: pdf

Adults and Social Care complaints policy

Adult Social Care Complaints policy

Size: 144.68 KB File format: pdf

Customer Care Annual Report

2016 - 2017

Size: 1.16 MB File format: pdf

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