The Integrated Front Door
The Integrated Front Door is the term used to cover the services that work across Cambridgeshire and Peterborough to manage the referrals received in respect of children and young people. It includes the MASH, the Emergency Duty Teams (Adults and Children) and the Missing Exploited and Trafficked Hub and the Early Help Hub.
Customer Service Centre
The Customer Service Centre is the point of contact for all safeguarding concerns regarding children and young people. It enables contacts to be filtered to the relevant service quickly and efficiently through the use of a Pathway document to ensure that children, young people and families receive the right level of intervention in a timely manner.
Early Help Hub
The Early Help Hub is a point of contact where access to targeted early help services in Cambridgeshire and Peterborough is coordinated. The Early Help Hub receives contacts that do not meet threshold for a statutory service but requires multi agency support through Early Help Services to best support a family’s needs.
Before starting an Early Help Assessment (EHA) in Cambridgeshire, the assessor should contact the Early Help Hub to check if an EHA already exists. Please also see guidance documents below before making or submitting an EHA application.
The Early Help Assessment is used for all early help requests where a multi-agency approach is required and will result in one of the following: