The Integrated Front Door
The Integrated Front Door is the term used to cover the services that work across Cambridgeshire and Peterborough to manage the referrals received in respect of children and young people. It includes the MASH, the Emergency Duty Teams (Adults and Children) and the Missing Exploited and Trafficked Hub and the Early Help Hub.
Customer Service Centre
The Customer Service Centre is the point of contact for all safeguarding concerns regarding children and young people. It enables contacts to be filtered to the relevant service quickly and efficiently through the use of a Pathway document to ensure that children, young people and families receive the right level of intervention in a timely manner.